Orissa

Rayagada

CC/122/2018

Sri Gembali Krishna Rao - Complainant(s)

Versus

M/s Vijay Mahindra Authorised Dealer - Opp.Party(s)

Self

24 Feb 2021

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    COMMISSION, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No.  122 / 2018.                                          Date.     24   .     02  . 2021

P R E S E N T .

.

Sri  Gadadhara  Sahu,                                           President .

Smt. Padmalaya  Mishra,                                     Member.

 

Sri Gembali Krishna  Rao, At: Amalabhata centre, Po:Penta,   Dist:Rayagada,  765 017  (Odisha)                                                                    …. Complainant.

Versus.

1.The Manager,  M/S. Vijay Mahindra. Authorised dealer  for Mahindra & Mahindra Ltd.,  Dunguripalli, Sonepur- 767 023, State:Odisha.

2.The  Manager, Sri R.V.Sameer, Saipriya Nagar , Rayagada-765  001.

.                                                                       .…..Opp.Parties

Counsel for the parties:                         

For the complainant: - Self..

For the O.Ps:- Set  exparte.

                                                           

JUDGEMENT

The  crux of the case is that  the above named complainant alleging deficiency in service  against  afore mentioned O.Ps    for  non given  proper  service  to the Swaraj Harvester(Track) within  warranty period   for   which  the complainant  sought for redressal of the grievances raised by the complainant.                                                                                                                     

Upon  Notice, the O.Ps neither entering in to appear before the forum nor filed their  written version inspite of more than  18 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.Ps.  Observing lapses of around 2 years  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  the  counsel for the complainant set the case  exparte against the O.Ps. The action of the O.Ps is against the principles of  natural justice as envisaged  in the C.P. Act. Hence the O.Ps. set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.

We therefore constrained to  proceed to dispose of the case, on its merit.  Heard from the learned counsel for the  complainant.   We perused the complaint petition and the document filed by the complainant.

                                                Findings.

                Undisputedly  the complainant had purchased a Swaraj Harvester(Track) vide challan No. VM/033/17-18  dated. 9.11.2017 Engine No. GEEM201255, chassis  No. 17MR023 in  the name of the complainant  and paid consideration   for Rs. 17,63,800/- and got subsidy amount of  Rs. 6,00,000/-  from the Government(copies of  the bill  is enclosed  and available in this file which is marked as Annexure-I).                                                             

The main grievance of the complainant  is that  after purchased the above vehicle found  defective and the O.Ps  was not rectified  the above defect  in spite  of repeated contact. Hence this C.C. case  to rectify the defect of the above vehicle  or to refund the amount which was received from the complainant.

            From the records it is seen that, the complainant has filed Xerox copy of purchase bill which is in the file marked as Annexure-I.  Hence it is abundantly clear that, the complainant has repeatedly approached the OPs  for the defective of above  set with complaints where in the OPs. service centre   found defect & noted with a comment.

                On examining the whole transactions, it is pertinent to mention here that, there is One year valid warranty for the alleged above set and the defect arose  within warranty period. As the OPs deliberately lingering to file their written version or any other documents after lapses of above 7(Seven)months and observing the present situation, and nothing adversary to the complainant as adduced by the OPs. The forum relying on the version of the complainant is of the view that, the alleged  set has inherent defect and there is vivid deficiency in service by the OPs declining to redress the grievances of his consumers i.e.  the present complainant, hence the complainant is entitled to get the price of the said set along with such substantial compensation for all such harassment having been impounded with mental agony and deprivation of the use for the same  for long time  and so also the cost of litigation. We found there is deficiency in service by the OPs and the complainant is entitled to get relief.

                On appreciation of the evidences adduce before it, the forum is inclined to allow the complaint against the Ops.

So  to meet the  ends of justice    the following order is passed.

                                                                                                                                                                                     

O R D E R

                In  resultant the complaint petition  stands  disposed off on contest against the O.Ps. 

The O.P No.1 (Manufacturer) is  directed to remove all  the defects  of the above  set including  replacement of defective parts if any free of cost enabling the complainant to use the same in perfect running condition like a new one  if the complainant  approached  the O.Ps  to rectify the defect of his   set  and shall provide all sort of after sale service to the complainant as per the terms and conditions of the  warranty of the afore said   set  with  extended further six  months  fresh warranty.. Parties are left to bear their  own cost..

 

            The entire directions shall be carried out with in 30 days from the  date of receipt   of this order.Service the copies of the order to the parties free of cost.

Serve the copies of the  above order to the parties as per rule.

                Dictated and corrected by me.

            Pronounced in the open forum on        24  ^th.  day  of  February, 2021.

 

                                    MEMBER                                                       PRESIDENT