Orissa

Rayagada

CC/147/2016

Vangara Santosh Kumar - Complainant(s)

Versus

M/s Tara tarini Collections - Opp.Party(s)

Self

17 Aug 2017

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No.147/ 2016.                                             Date.  01.09.2017                .

P R E S E N T .

Sri  Gadadhara Sahu, B.Sc.                                                            President  I/C.

Smt. Padmalaya  Mishra,  LL.B                                                    Member

 

Vangara  Santosh Kumar,  S/O: VEnkari Adinarayana, Rohit  Colony, 

 Po/ Dist. Rayagada,Odisha.                                                               ………Complainant

Vrs.

1.The Manager, Taratarini  Collections, Po/Dist:  Rayagada

2. The Manager, Gionee  Service Centre, Po/Dist:  Rayagada, Odisha.

3.The Manager, Syntech Technology India Pvt.  Ltd., F-2, Block No. B-1, Ground Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi,  110044.

4.The Manager, U.D. Steel  solutions Pvt. Ltd., Jessore Road, Flat No.9(B), Ground Floor, Kolkatta- 700089.                                               ……...Opp.Parties

For the Complainant:- Self.

For the O.P:- Set exparte.

JUDGMENT

                The  present dispute arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of the the sale price  of mobile set Gionee.  The brief facts of the case  has summarised here under.

 

          That the complainant had purchased  one mobile phone manufactured  and marketed by the O.Ps No.3 & 4  through O.P. No.1  the  authorized  dealer on Dt. 15.06.2015 Gionee M- 3 with IMEI No. 865747028696631 and IMEI. No. 865747029696630 for a total price of Rs.12,500/-with one year warranty having the service facility provided at Rayagada itself.  The mobile set purchased by the complainant is a  defective  one and suppressing the above fact  by the O.P. No. 3 & 4 marketed  the product through the O.P. No.1 and the O.P. No.2 who is the service provider for the O.P.s confirmed the defects and the report is filed  along  with  this petition.  It has provided with touch screen but it is not working properly and  hanging problem. So also the battery  is discharging  automatically  and giving  heat to the product and also to the charger. The matter was referred to the O.P.  No.2 two times and  he was not able to remove the said   problem stating that it is having  inherent  manufacturing  defect in it and only the O.Ps 3 and  4 can do any thing. Ultimately the said set is returned without removing   the defects and as such  the complainant has approached  for the following   reliefs.  During  the warranty period the set has given   constant trouble and the  service provider  is unable to remove  the said problem and as such by paying the  price   of the mobile Rs. 12,500/- the complainant has purchased mental agony and trouble and as such the above sales practice by the O.P. No. 1, 3 & 4 are deemed to be unfair.  In view of the  constant problem the complainant prays the forum direct the O.Ps  to refund the cost of the mobile set Rs.12,500/-with  interest  and for causing the mental agony and financial loss award a cost of Rs.5,000/- and also award  cost of the litigation  and  such other relief  as the hon’ble forum deems fit and proper for the best  interest of justice.

          The  O.Ps  were     received  notice from the  forum as  revealed  from the  postal receipt, but neither appeared nor choose to file written version.  The statutory period for filing of written version  was over.  Hence the O.Ps  were set exparte.  So the case was posted for  hearing  to close the case within the time frame as per  the C.P. Act.

                During the exparte  hearing the complainant examined himself and proved the payment  of the  money  to the O.Ps. The complainant has also produced  the service job sheet including  warranty card relating to the above case. The complainant also argued  due to non repair of the above set the complainant suffered a lot of financial trouble  and mental agony. The complainant prays the forum as the  O.Ps  not heard any  grievance of the complainant till date   so the  O.Ps  be  directed to refund  purchase price   along with  bank interest.

In  the absence  of any  denial  by  way  of  written  version  from the side  of the O.Ps. it is  presumed that the allegations  levelled against   the  O.Ps. deemed  to have  been  proved.    The  complainant   had  paid  the  amount   for the good service  as per  warranty  card  which  intended      with the O.P and the  said payment is  made for the consideration for the said service.  When the O.Ps  have failed to  give such service  as per warranty card  for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps   were   callous to the allegations  and it amounts  to deficiency  of service.

In the  present case  the O.Ps . are jointly and several liable.

Hence to meet  the  ends  of  justice,  the following   order is  passed.

ORDER.

                In the result with these  observations, findings, discussion the complaint petition is allowed  in part on exparte against the O.Ps.

               

                The O.Ps  are  ordered to take back their product  and  refund price of the Gionee mobile  set   a sum of Rs. 12,500/- to the complainant.  The O.Ps are further ordered to pay Rs.1,000.00  towards litigation  expenses.

                The O.Ps are  ordered to comply the above direction within one month from the date of  receipt of this order, failing which  an interest  @ Rs.9% per annum would  accrue on the decrial  amount. from  the date of  default  till  realization. Serve the copies of the order to the parties.

Dictated and corrected by me

Pronounced  on  this    1^st.                day of        September                  , 2017.

 

                                                MEMBER.                                                        PRESIDENT.