Orissa

Rayagada

CC/93/2017

Smt. Smitarani Rath - Complainant(s)

Versus

M/S Reliance Retail Ltd. - Opp.Party(s)

Self

06 Mar 2018

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 93 / 2017.                                Date.    6    .3. 2018.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                   President

Sri GadadharaSahu, .                               Member.

Smt.  Padmalaya  Mishra,                          Member

Smt. Smitarani Rath, C/O: Mr. Vijay  Rath,  DFO Office, 10^th .lane,  Po/   Dist.Rayagada,State:  Odisha.                                                                            …….Complainant

Vrs.

The Manager, M/S. Reliance Retail Ltd., E-1/3, Sagar complex, Opposite H.P.Petrol Pump, At:  Ovali Village, Bhiwandi, Maharashtra State,  Pin  No.  421  302.                                                                                                                                                                 .…..Opp.Parties

Counsel for the parties:                         

For the complainant: - Self.

For the O.P  :- Set  exparte.

.

                                J u d g e m e n t.

        The  present disputes emerges out of the grievance raised in the  complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of mobile price during warranty period due to defective product. The   brief facts of the case are summarized here under.

       That the complainant had purchased of  mobile LYF flame-7 true Android phone (33813695) through on line on Dt.1.9.2016 bearing order No. 1000639085 and paid consideration a sum of Rs.3,650/-. From the date of purchase the mobile set  was not functioning  well and approached the service centre but all in vain. Hence this case. The complainant prays the forum direct  the O.P to refund the mobile price inter alia to pay compensation,  cost  and such other relief as the hon’ble forum deems fit and proper for the best interest of justice.

In the instant case the copy of the complaint was referred to the O.Ps  directing to given  written version of the case.  After service of notice the O.Ps failed to avail of the opportunity for filing  of the version of the case.  On number of dates they failed  to appear  on the version dates fixed. As the version of the case was not filed by the O.Ps   within the time frame given, we have no alternative  but to resort to Section -13(2)(b)(ii) of the C.P. Act, 1986  and  O.Ps were   set  exparte.

                During the exparte  hearing the complainant examined himself and proved the payment  of the  money  to the O.Ps.(marked as Annexure-I).   The complainant has also produced  the service job sheet including  warranty card relating to the above case. The complainant also argued  due to non repair of the above set the complainant suffered a lot of financial trouble  and mental agony. The complainant prays the forum as the  O.Ps  not heard any  grievance of the complainant till date   so the  O.Ps  be  directed to refund  purchase price   along with  bank interest.

In  the absence  written  version  from the side  of the O.Ps. it is  presumed that the allegations  levelled against   the  O.Ps. deemed  to have  been  proved.    The  complainant   had  paid  the  amount   for the good service  as per  warranty  card  which  intended      with the O.P and the  said payment is  made for the consideration for the said service.  When the O.Ps  have failed to  give such service  as per warranty card  for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps   were   callous to the allegations  and it amounts  to deficiency  of service.

In the  present case  the O.Ps . are jointly and several liable.

Hence to meet  the  ends  of  justice,  the following   order is  passed.

ORDER.

                In  resultant  the complaint petition is allowed  in part on exparte against the O.Ps.

               

                The O.Ps  are  ordered to take back their product  and  refund price of the LYF  mobile  set   a sum of Rs. 3,650/- inter alia to pay Rs.1,000.00  towards litigation  expenses to the complainant .

                The O.Ps are  ordered to comply the above direction within one month from the date of  receipt of this order. Serve the copies of the order to the parties free of cost..

Dictated and corrected by me

Pronounced  on  this                6 th.  day  of       March, 2018.

 

MEMBER.                                            MEMBER.                                                        PRESIDENT.