Orissa

Rayagada

CC/188/2016

Ashok Kumar Lenka - Complainant(s)

Versus

M/s Malati Cell - Opp.Party(s)

Self

27 Dec 2016

ORDER

          DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA

                                                   C.C. Case  No.188/ 2016.

 P R E S E N T .

Sri Pradeep Kumar Dash, LL.B,                             President.

Sri Gadadhara Sahu, B.Sc.,                                   Member

            Ashok Kumar Lenka,S/o Kelu Charan Lenka,34 yers,Raniguda aFarm,3^rd Line,Dist. Rayagada, Odisha.                                                                                                                                                                                    Versus                                                                                                                                                                                    ………Complainant

1. M/s Malati Cell Shoppe,Kapilas Road,New Colony, Rayagada, Odisha.
2. Manager,Marketiang & Sales, Micromax Informatics Ltd., 21/14,A,Naraina Industrial Area,Delhi,110028,India.                                                                                                                                                                 ……...Opp.Parties

Counsel for the Parties:

For the complainant: In Person

For the O.Ps: Exparte 

                                                                JUDGMENT

                        The facts of the complaint  in brief is that,  the complainant has purchased  one  Micromax Canvas Mega-4  mobile   from O.p. No.1 with a  consideration of Rs.11,000/-on 08.03.2016 with one year warranty     but  after  its  purchase the  mobile set  was  started giving problems and it could not be used properly for which  the complainant approached  O.Ps  but the Ops failed to remove the defects and hence finding no other option  the complainant  approach this forum and prayed to direct the O.ps  to  refund the cost of  Rs.11,000/- . and  award compensation for mental agony  and  cost of litigation  and such other relief as the forum deem fit and proper . Hence, this complaint.

                         On being noticed, the O.ps  neither appeared  nor filed any written version as such the Ops were set exparte and in absence of any written version, we proceeded the matter exparte and passed order  accordingly.

                        Heard and perused the complaint petition and documents filed by the complainant and we accept the grievance of the complainant. The Complainant  argued that the O.ps have sold a defective  mobile   to the complainant and claimed that the O.ps caused deficiency in service and deprived of the complainant of enjoyment of the mobile  since the date of  its purchase  which caused mental agony and harassment to the complainant.

Now we have to see whether there was any negligence of the Ops  in providing  after sale service  to the complainant as alleged ?

We perused the documents filed by the complainant.  Since the mobile set found defective after its purchase    and   the complainant  informed the Ops regarding the defect but the  Ops   failed to remove  the defect . At this stage we hold that  if the mobile set  require  servicing since  the date of its purchase, then it can be presumed that it is defective one and if the defective mobile set  is sold to the complainant , the complainant is entitled to get refund of the price of the article or to replace a new  one or  remove the defects  and also the   complainant is entitled  and has a right to claim compensation and cost to meet his mental agony , financial loss.  In the instant case  as it is appears that the mobile set  which was purchased by the complainant had developed  defects and the O.ps were unable to restore its normal functioning during the warranty period. It appears that the complainant invested  a substantial amount and purchased the mobile set  with an expectation to have the effective benefit of use of the article. In this case, the complainant was deprived of getting beneficial use of the article and deprived of using the mobile set  for such  and the defecates were not removed by the O.ps who  know the defects from time to time from the complainant.

Hence, in our view the complainant has right to claim compensation to meet  his mental agony, financial loss. Hence,  it is order.

                                                ORDER

                        The  opposite parties  are directed  to  refund the cost of the mobile set    Rs.11,000/-   and pay  compensation of Rs.1,000/-  for mental agony and cost of Rs.500/- to the complainant   within one month from the date of receipt of this order, failing which the O.Ps are liable to pay  interest  @  12%  p.a. on the above awarded amount till  the date of payment. Accordingly the complaint is allowed.

                        Pronounced in open forum today on this 19^th  day of Deceember,2016 under the seal and signature of this forum.

                         A copy of this order as per the statutory requirements , be forwarded to the parties    free of charge.

 

 

            Member                                                                                               President

Documents relied upon:

By the complainant:

1. Copy of Money receipt

By the Opp.Party: Nil

                                                                                                                        President