Orissa

Rayagada

CC/95/2017

Santosh Kumar Swain - Complainant(s)

Versus

M/S Majhigour Auto Mobiles - Opp.Party(s)

Self

22 May 2019

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM,

                                      PO/DIST; RAYAGADA,   STATE:  ODISHA ,Pin No. 765001

C.C. Case  No.   95 / 2017.                             Date.   22     .     5  . 2019.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                                                   President

Sri Gadadhara   Sahu,                                                                     Member.

Smt.Padmalaya  Mishra,.                                                              Member

 

Sri Santosh Kumar Swain, At/Po;Pitamahal, M/S. Maa Majhigouri Auto mobiles, Authorised  Sales dealer for Bajaj Auto Ltd.,     Po/Dist:    Rayagada, State:  Odisha.                                                                                 …….Complainant

Vrs.

1. The Manager,  M/S. Maa Majhigouri Auto mobiles, Authorised  Sales dealer for Bajaj Auto Ltd.,  At:J.K.Road,  Kholiguda,   Po/Dist:    Rayagada, State:  Odisha.                                                                          .…..Opp.Parties.

Counsel for the parties:                                 

For the complainant: - Sri  B.K.Rajguru, Advocate, Rayagada.  Cell No.  8455838455

For the O.Ps  :- Set exparte.

                                                JUDGEMENT.

The  curx of the case is that  the above named complainant alleging deficiency in service  against  afore mentioned O.Ps    for  non  replacement of   Baja Pulsar two wheeler  with a new one defect free  towards found defective during warranty period     for which  the complainant  sought for redressal of the grievances raised by the complainant.

Upon  Notice, the O.Ps   neither entering in to appear before the forum nor filed their  written version inspite of more than  10 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.Ps .  Observing lapses of around 1 years  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  the  counsel for the complainant set the case  exparte against the O.Ps. The action of the O.Ps are against the principles of  natural justice as envisaged  under section  13(2) (b)(ii) of the Act. Hence the O.P   was set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.

We therefore constrained to  proceed to dispose of the case, on its merit.  Heard from the complainant.   We perused the complaint petition and the document filed by the complainant.

                                      FINDINGS.

From the records it reveals that, the complainant has purchased ONE  Baja Pulsar-135 LS  two wheeler  from the O.P  by paying a sum of Rs.70,053/- vide delivey check list cum challan  No.264 Dt. 16.12.2016. But unfortunately after delivery with in  warranty period the above  set found defective and not functioning. The complainant complained the OPs for necessary repair in turn the OPs  paid deaf  ear.   Hence this C.C. case.

.               From the records it is seen that, the complainant has filed Xerox copy of purchase bill which is in the file marked as Annexure-I.  Hence it is abundantly clear that, the complainant has repeatedly approached the OPs  for the defective of above  set with complaints where in the OPs.  not heard

                On examining the whole transactions, it is pertinent to mention here that, there is One year valid warranty for the alleged above set and the defect arose witn in warranty period  of purchase. As the OPs deliberately lingering to file their written version or any other documents after lapses of above 2 years, and observing the present situation, and nothing adversary to the complainant as adduced by the OP. The forum relying on the version of the complainant is of the view that, the alleged  set has inherent defect and there is vivid deficiency in service by the OPs declining to redress the grievances of his consumers i.e.  the present complainant, hence the complainant is entitled to get the price of the said set along with such substantial compensation for all such harassment having been impounded with mental agony and deprivation of the use for the same  for long time  and so also the cost of litigation. We found there is deficiency in service by the OPs and the complainant is entitled to get relief.

                For better appreciation this forum  relied citation which are mentioned here.

                It is held and reported in C.P.R-2012(1) PAGE No.  303  in the case  of Loga Prabhu Vrs. Adonis Electronics Pvt. Ltd and ors  the Hon’ble  State  CDR Commission, Chennai  where  in observed  “Consumer  is entitled to free service/replacement during warranty period”.

                On appreciation of the evidences and with the above citation adduce before it, the forum is inclined to allow the complaint against the OPs.

                                                                                O R D E R

               

In resultant the complaint stands allowed in part against  O.Ps  on exparte.

The O.P is   directed to remove all  the defects  including  replacement   of required   necessary  spare parts     with a new  one defect free  which  is  lying  at complainant  premises   free of cost enabling the complainant to use the same in perfect running condition like a new one    and shall provide all sort of after sale service to the complainant as per the terms and conditions of the  warranty of the afore said   set  with  extended further 6(six) months  fresh warranty.  Parties  are left to bear their own cost.

 

            The entire directions shall be carried out with in 45 days from the  date of receipt   of this order.   Copies be served to the parties  free of cost.

Dictated and  corrected by me.    Pronounced in the open forum on           22 ^th. .     day of    May, 2019.

 

MEMBER                                              MEMBER                                                                                PRESIDENT