Orissa

Rayagada

CC/45/2016

P.Gouri Sankar - Complainant(s)

Versus

M/s Laxmi Prasana Cell Point - Opp.Party(s)

Self

17 Mar 2016

ORDER

         DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, RAYAGADA

                                                                                               

                                           C.C. Case  No. 45/ 2016.

                                                                       

 P R E S E N T .

Sri Pradeep Kumar Dash, LL.B,                             President.

Smt. Ch.  Nirmala Kumari Raju, LLB,                     Member

P. Gouri Sankar, S/o: P. Appa Rao, R.K. Nagar, Po/Dist: Rayagada

                                                                                                            …….Complainant

                                                                      Vrs.

1.                  M/s Laxmi Prasanna Cell Point, Rayagada

2.                  The Manager, LAVA India Pvt. Ltd,  Noida(U.P).

3.                  Sreevani Traders, Rayagada.                                                                                                                                                                                                        ………Opp.Parties

Counsel for the parties:

For the complainant: In Person

For the O.P. No.1 -  Set Exparty

For the O.P. No.2 and 3 : Self

 

                                                            JUDGMENT

                        The facts of the complaint in brief is that  the complainant has purchased  one mobile phone Lava  Irish XI Guard Vide Case memo No.815, on dt: 02.07.2015 from the authorized dealer  O.P.No.1 with a consideration of Rs.6,500/-. But to his utter surprise  within four months of its purchase the set started trouble and did not function properly  and immediately the complainant approached the O.p No.1  but the O.P 1 requested to approach the service centre at Rayagada. On the request of the O.p 1 the complainant approached the O.p 3 to rectify the defect . The complainant approached the O.p 3  number of times but there was no positive action and as such the complainant  was caused  mental agony and financial loss  and  finding no other option has approached this forum for relief  and prayed  to direct the O.Ps  to replace  the defective mobile set with a new one and  pay compensations  for mental agony

                        On being  noticed by this forum the opposite party No.2 and 3 appeared and file their counter stating their in that, there is no deficiency in service on the part of the Ops. As the complainant has not approached the proper quarter of hand set in question or authorized service centre of the product for alleged redressal repair of the defect in the hand set. Hence, the present case is to be dismissed against the above Ops. The Op No.1  remained       

 

                                                                                 2

 

silent and did not turn of to file any written version. In absence of any written version from the opposite party No.1  we proceeded the matter exparte and believed the allegations of the complainant and hence, we passed the order and dispose of the matter with the following directions.

 

                                                                     ORDER  

 

                        The  Opposite Parties  are directed to replace the mobile set of the same model with fresh warranty or refund the amount of the mobile phone Rs.6,500/-   within one month from the date of receipt of this order, failing which the  complainant has liberty to file execution proceeding U/s 27 of the C.P Act,1986. Pronounced in open forum today on this 19^hday of March,2016 under the seal and signature of this forum.

                         A copy of this order as per the statutory requirements be forwarded to the parties    free of charge.

 

Member                                                                                               President

Documents relied upon:

By the complainant:

1. Xerox copy  invoice  No.815 dt.02.07.2015.

 

By the Opp.Party: Nil

 

                                                                                                  President