Orissa

Rayagada

CC/34/2017

Sri Santosh Kumar Mohapatra - Complainant(s)

Versus

M/s Kapilas Cyber Solutions - Opp.Party(s)

Self

03 Aug 2017

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 34 / 2017.                                         Date. 3. 8. 2017.

P R E S E N T .

Sri GadadharaSahu, B.Sc.                                           President I/C.

Smt. Padmalaya Mishra, LL.B.                                     Member

Sri Santosh Kumar Mohapatra,  S/O: Nilakantha Mohapatra, Near Jagannath complex, Collectorate  Road,   Po/ Dist: Rayagada, State:  Odisha.                                                                                                                                                                                                                                                                                                                                                    …….Complainant

Vrs.

1.The Manager,  Kapilash  Cyber Solutions,  Besides Hotel Kapilas, Main Road, Po/ Dist: Rayagada, State:  Odisha.                                                                                                                                          

2.The Manager, Link   Telecom Pvt. Ltd., 1102, First Floor, “Continental, 83/2/1, Topsia Road(South), Kolkat- 700046, West Bengal.

3.The Manager, HTC India Pvt. Ltd., Sector- 30, Near N.H-8, Gurgaon- 122002.

                                                              .…..Opp.Parties

Counsel for the parties:                                 

For the complainant: - Self.

For the O.Ps. :-  Set exparte.

 

                                                J u d g e m e n t.

          The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of sale of price of the mobile set.  The brief facts of the case  has summarised here under.

 

1.       That the  complainant had   purchased  a HTC DESIRE 828DS mobile handset  vide IMEI  No.   352532072143437  & 163633  on payment of consideration  a   sum of Rs.20,000/- to the  O.P.  No. 1.  In turn  the O.P.  No.  1  issued  Retail Invoice  in favour of the complainant on Dt. 28.5.2016  vide  No. 9986 having  warranty  of one year. After purchase within 3(three) months  the set is found to be having  inherent manufacturing  defect in it  as the speaker did not function properly and subsequently it has started trouble  in its networking  and hanging.  The set  had taken by  service agent at Rayagada who  inspected the same and  stated that it is having  manufacturing problem  and refused to accept the said set.  The matter had also reported to the  consumer help line  but they have refused to accept any complaint. Hence this  case filed by the complainant before the forum  to get relief.  The complainant prays the forum to direct the O.Ps to refund sale price  of the above set and to pay  cost,  compensation  and such other relief as the hon’ble forum deems fit and proper for the best interest of justice.

2.       The  O.Ps  were     received  notice from the  forum as  revealed  from the  postal receipt, but neither appeared nor choose to file written version.  The statutory period for filing of written version  was over.  Hence the O.Ps  were set exparte.  So the case was posted for  hearing  to close the case within the time frame as per  the C.P. Act.

3.         During the exparte  hearing the complainant examined himself and proved the payment  of the  money  to the O.Ps. The complainant also argued  due to non repair of the above set the complainant suffered a lot of financial trouble  and mental agony. The complainant prays the forum as the  O.Ps  not heard any  grievance of the complainant till date   so the  O.Ps  be  directed to refund  purchase price   along with  bank interest.

In  the absence  of any  denial  by  way  of  written  version  from the side  of the O.Ps. it is  presumed that the allegations  levelled against   the  O.Ps. deemed  to have  been  proved.    The  complainant   had  paid  the  amount   for the good service  as per  warranty  card  which  intended      with the O.P and the  said payment is  made for the consideration for the said service.  When the O.Ps  have failed to  give such service  as per warranty card  for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps   were   callous to the allegations  and it amounts  to deficiency  of service.

In the  present case  the O.Ps . are jointly and several liable.

Hence to meet  the  ends  of  justice,  the following   order is  passed.

                                                            ORDER.

4.         In the result with these observations, findings  the complaint petition is allowed in part  on exparte against  the O.Ps

            The O.Ps  are  ordered to take back their product and  refund price of the HTC DESIRE 828DS mobile handset a sum of Rs. 20,000/- to the complainant. The O.Ps. are  further ordered to pay  Rs.1,000/- towards  litigation  expenses  to the complainant.    

            The O.Ps are  ordered to comply the above direction within 45 days from the date of  receipt of this order. Serve the copies of the order to the parties.

Dictated and corrected by me

Pronounced on this         3^rd.            Day   of    August,    2017 .          .

 

                                               

                                    MEMBER.                                                        PRESIDENT.