Orissa

Rayagada

CC/342/2016

Sri Rajat Ranjan Khatua - Complainant(s)

Versus

M/s Jain Enterprises - Opp.Party(s)

Self

17 Aug 2017

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 342 / 2016.                                       Date. 17.8.  2017.

P R E S E N T .

Sri GadadharaSahu, B.Sc.                                                President I/C.

Smt. Padmalaya Mishra, LL.B.                                         Member

 

Sri Rajat Ranjan  Khatua, S/O: Late M.M.Khatua, Advocate by profession, AT: Saipriya Nagar,  Ist. Lane,  Near FCI  Go-down, Po/ Dist: Rayagada, State:  Odisha.                                                                                                           …….Complainant

Vrs.

1.The  Manager, M/S. Jain Enterprises,  54, C . Nagar,  Near Sang Road, Jaipur, Rajastan, having customer care No. 09220001111.

2. The Manager, M/S. Sree Ram Agency,  Plot No. B.K.8- 1246/ C, Patrapara, Bhubaneswar, Dealer of the products manufactured by O.P. No.1.                                               .…..Opp.Parties

Counsel for the parties:                                 

For the complainant: - Self.

For the O.Ps:-  Set exparte.

                                                J u d g e m e n t.

          The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of  purchase  price a sum of Rs. 1,900/-.  The brief facts of the case  has summarised here under.

                That  the O.P. No.1  is manufacturing and marketing  its product  SWEAT SLIM Belt for removal of the  colesteral    and    it is to be tied in the waist of the persons for certain minutes. As per his Advertisement  the said  product   is giving  much relief to the persons who wanted  to remove the colestral and also given wide  publicity about its benefit etc.  The complainant has intended  for 2(two) belts  and made a telephone call to the O.P. No.1  on Dt. 16.8.2016 and immediately he has sent the same to the O.P. No. 2 who is the dealer of the said product  at Bhubaneswar.  The O.P. No. 2 immediately sent the said product through  courier service who delivered the item on  7.8.2016  next day  at 11 A.M.  and the complainant has paid a sum of Rs. 1,900/- towards the cost of products.  The said parcel was opened and the complainant wanted  to use the same  and when it had  tied  to his waist the left side and right side of the said sweat slim belt gave tearing  and when another belt was used by his wife  it has enlarged and  absolutely it has no use and it has not shown any such miracle as advertised  by the O.P. No.1 and immediately the complainant  has contacted  his customer care No.  and he has asked to contact O.P. No.2 but  he has refused to take back the same. The O.Ps  had not given any warranty  or guaranty against the said products  only to fool the customers they are making  such advertisements.    The order was booked to the O.P. No.1 on Dt. 6.8.2016 and the O.P. No.2  is able to sent the item  to reach the customer by  7.8.2016. So this is a net work of fraud played by the O.P. No. 1 and O.P. No.2  regarding   the  fraud products  manufactured by the O.P. No.1.    The complainant prays the forum to direct the O.Ps  to refund the purchase price a sum of Rs.1,900/-  and for causing the mental agony and sufferings a further compensation of Rs.2,000/- be awarded along with    legal expenses and such other relief  as the hon’ble  forum deems fit and proper for the best interest of justice.

2.       This  forum  had sent  notice to the  O.P. by Regd. Post  for appearance  before the forum  and defend the case. The O.P.  refused the same to receive   as  remark  recorded  by the postal  authority in the Regd.  Cover.  The service is sufficient. Hence the O.P.  was set  exparte  on to  close the case in  time bound according  to  the C.P. Act.

 

3.         During the exparte  hearing the complainant examined himself and proved the payment  of the  money  to the O.Ps. The complainant also argued  due to non repalcement of the above set the complainant suffered a lot of financial trouble  and mental agony. The complainant prays the forum as the  O.Ps  not heard any  grievance of the complainant till date   so the  O.Ps  be  directed to refund  purchase price   along with  bank interest.

In  the absence  of any  denial  by  way  of  written  version  from the side  of the O.Ps. it is  presumed that the allegations  levelled against   the  O.Ps. deemed  to have  been  proved.    The  complainant   had  paid  the  amount   for the good service  as per  warranty  card  which  intended      with the O.P and the  said payment is  made for the consideration for the said service.  When the O.Ps  have failed to  give such service  as per warranty card  for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps   were   callous to the allegations  and it amounts  to deficiency  of service.

In the  present case  the O.Ps . are jointly and several liable.

Hence to meet  the  ends  of  justice,  the following   order is  passed.

                                                            ORDER.

4.         In the result with these observations, findings  the complaint petition is allowed in part  on exparte against  the O.Ps

            The O.Ps  are  ordered to take back their product and  refund price of the SWEAT SLIM Belt a sum of Rs. 1,900/- to the complainant. The O.Ps. are  further ordered to pay  Rs.1,000/- towards  litigation  expenses  to the complainant.  

            The O.Ps are  ordered to comply the above direction within 45 days from the date of  receipt of this order. Serve the copies of the order to the parties.

Dictated and corrected by me

Pronounced on this       17^th.                Day   of    August,    2017 .          .

 

                                                MEMBER.                                                        PRESIDENT.