BEFORE THE A.P. STATE CONSUMER DISPUTES REDRESSAL COMMISSION

ATHYDERABAD.

C.C. No. 32/2009 

Between:

Ms. Anjoo Sharma

D/o. Late 

Age: 44 years,

R/o. 6-3-883/2/3, 4^thMahalaxmi House

Krishna

Punjagutta, Hyderabad-82.     

                                                                  The Branch Manager

Hongkong & Shanghai Banking

Corporation Ltd.

At 6-3-1107

Rajbhavan Road, Somajiguda

Hyderabad-  

Counsel for the  

Counsel for the O.P:                                  

THURSDAY, THIS THE SEVENTEENTH 

Oral Order: (Per Hon’ble Justice D. Appa Rao, President)

1)  

2)              th           31.1.2009                     

3)                               

4)       

5)      

1)                Whether the bank has been illegally collecting the interest contrary to the repayment schedule

2)                Whether the complainant is entitled to any compensation, if so, to what amount ?

3)                To what relief?

6)                    th 

7)                                     

8)               th                                 

The Banking Codes & Standards Board ofIndia: 

Interest Rates: 

“We will inform you when we change  

Credit Reference Agencies

a.When you open your account, we will tell you when we may pass your account details to credit reference agencies and the checks we may make with them..

b.We may give information to credit reference agencies about the personal debts you owe us if:

i) You have fallen behind with your payments;

ii) The amount owed is not in dispute; and

iii) You have not made proposals we are satisfied with for repaying your debt,

following our formal demand

c.In these cases, we will intimate you in writing that we plan to give information about the debts you owe us to credit reference agencies. At the same time, we will explain to you the role of credit reference agencies and the effect the information they provide can have on your ability to get credit.

d.We may give credit reference agencies other information about the day-to-day running of your account if you have given us your permission to do so.

e.We will provide you with a copy of the information that we have given to the credit reference agencies about you, or provide their leaflets that explain how credit referencing works.

Loan Products:

We will supply authenticated   

R.B.I. 

Loan appraisal and terms/conditions:

c.  

Lenders should ensure timely disbursement        

9)                                

10)                            

1) 

2) 

3)        

4)       

5)       

6)       

11)         repeated demands                    that the bank has been indulging in unfair trade practice if we may say so by cheating the customers.         the contention that   

12)                       following the banking norms prescribed by       

13)        

1)PRESIDENT 

2)      MEMBER 

                                                         Dt.       

APPENDIX OF EVIDENCE

WITNESSES EXAMINED FOR

COMPLAINANT

         DOCUMENTS MARKED FOR COMPLAINANT:

Ex. A1; 

Ex. A2;

Loan

Ex. A3;

Ex. A4;

Ex. A5;                       

Ex. A6; 

Ex. A7; 

Ex. A8;     

Ex. A9;     

Ex. A10;Ex. A11; 

Ex. A12;

Ex. A13;

Ex. A14;     

Ex. A15;     

Ex. A16;     

Ex. A17;  Ex. A18;

Ex. A19; 

Ex. A20;      

Ex. A21;     

Ex. A22; 

Ex. A23; 

Ex. A24;

Ex. A25;

Ex. A26;           

                                               India                                                 

Ex. A27; 

                                               Ex. A28;

Ex. A29;

Ex. A30; 

DOCUMENTS MARKED FOR OPPOSITE PARTY :         

1)            

2)                                                                                     

*pnr

“UPLOAD – O.K.”