Andhra Pradesh

StateCommission

CC/15/09

Ms. ANJOO SHARMA D/O LATE SHRI N.K.KHANNA - Complainant(s)

Versus

M/S HSBC BANK, BRANCH MANAGER - Opp.Party(s)

PARTY-IN-PERSON

17 Dec 2009

ORDER

 
Complaint Case No. CC/15/09
 
1. Ms. ANJOO SHARMA D/O LATE SHRI N.K.KHANNA
6-3-883/2/3, 4TH FLOOR, MAHALAKSHMI HOUSE, PUNJAGUTTA, HYD-82.
 
BEFORE: 
 HONABLE MRS. M.SHREESHA PRESIDING MEMBER
 
PRESENT:
 
ORDER
 
 

BEFORE THE A.P. STATE CONSUMER DISPUTES REDRESSAL COMMISSION

ATHYDERABAD.

 

C.C. No. 15/2009 

 

Between:

 

Ms. Anjoo Sharma

D/o. Late 

Age: 44 years,

R/o. 6-3-883/2/3, 4thMahalaxmi House

Krishna

Punjagutta, Hyderabad-82.     

                                                                  The Branch Manager

Hongkong & Shanghai Banking

Corporation Ltd.

At 

Rajbhavan Road, Somajiguda

Hyderabad-  

 

Counsel for the Counsel for the O.P:                                  

 

                       

                                                                 

 

 

THURSDAY, THIS THE SEVENTEENTH

 

Oral Order: (Per Hon’ble Justice D. Appa Rao, President)

 

                                                          

 

1)   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2)                                   50% in view of her status             and non-co-operative at a later point of time.                 

 

3)                    outstanding balance was Rs. 2,18,342.59 as on      Interest charges on the outstanding payments                

 

As                    informing CIBIL.                

 

4)       

 

5)      

1)                Whether the complainant did not commit any default 

2)                Whether the bank had wrongly reported the complainant as defaulter to CRA 

3)                Whether the complainant had sustained any damage to her credibility and thus entitled to any compensation, if so, to what amount?

4)                To what relief?

 

 

6)                                                  

 

7)                 credit card to CIBIL and MCNF and other credit rating agencies.          

8)                                                               

 

 

 

 

 

 

 

 

9)                             The bank could have filed the affidavit of Ms. Deepthi                         

 

 

10)                                          on a monthly basis.     

 

 

 

 

 

11)                  

12)                                      S.B. account.       

 

13)             India’s first credit information bureau        It is a composite credit bureau which caters to both commercial and consumer segments.             

 

14)                               

            

         

            

           

         

          (emphasis supplied)

 

 

 

We do not intend to recapitulate     it had sent    

 

15)                      

 

   f you have given us your permission to do so.  

 

 Admittedly the bank did not conform to   

 

16)                

         

a)                the interest rates which apply to your accounts, both deposit and

loan;

b)                when we will pay interest on your deposits, or charge interest on

your loan account;

c)                 how we apply interest to your account and method of calculation of

interest.

 

          

 

         

 

 

 

 

 

 

The bank in the brochure     

         

17)               

 “In case of providing information relating to credit history/repayment record of the    

                       In all cases, a well laid down procedure should be transparently followed.      guidelines.    

 

 

 

 

18)                                that   

 

 

 

 

 

 

 

 

 

19)                            

 

20)                

 

21)                                    

 

         22)                      It is the CIBIL that had classified the complainant as international financial offender and the bank had no control over CIBIL.      

 

23)            India) Limited (CIBIL)                 The acts of the opposite party bank cannot but be termed as deficient.                    

 

 

 

 

 

 

 

 

24)              rd    “If a banker gives a reference           are foresee-ability         

         

25)                    in recommending the name of the complainant to CIBIL    

 

 

 

 

 

 

 

 

         

                     

 

In view of the fact that     

         

26)                attract the definition u/s      could not be       

 

 

 

 

 

 

27)         

 

 

1)PRESIDENT 

 

 

2)      MEMBER 

                                                          

 

APPENDIX OF EVIDENCE

WITNESSES EXAMINED FOR

COMPLAINANT

         DOCUMENTS MARKED FOR COMPLAINANT:

Ex. A1; 

Ex. A2;

complainant.

Loan

Ex. A3;

Ex. A4;    

Ex. A5;     Ex. A6;          

Ex. A7;

Ex. A8;

Ex. A9;   Ex. A10;     

   Ex. A15Ex. A16; 

Ex. A17;     

Ex. A18; 

Ex. A19;     

  Ex. A22; 

 

 

 

 

Ex. A23; 

Ex. A24;     

Ex. A25; 

 

Ex. A26;  

 

Ex. A27;

 

Ex. A28;          

Ex. A29; 

Ex. A30;  

 

Ex. A31;

 

Ex. A32;

Countrywide.

 

Ex. A33;

 

Ex. A34;

 

Ex. A35; 

complainant.

 

Ex. A36;     Ex. A37;

 

Ex. A38;

 

Ex. A39                 Ex. A40

 

Ex. A41; 

 

Ex. A42;

 

Ex. A43;India

 

Ex. A44;

 

Ex. A45;                

                                               

 

Ex. A46;               

 

Ex. A47;               

 

Ex. A48;     

 

Ex. A49;     

 

Ex. A50;

 

 

 

 

 

 

 

 

 

 

DOCUMENTS MARKED FOR OPPOSITE PARTY :        

 

 

 

Ex.

    Ex. B26

 

 

 

1)            

 

 

 

 

2)                                       

*pnr

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

“CORRECTED – O.K.”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

“CORRECTED – O.K.”

 

 
 
[HONABLE MRS. M.SHREESHA]
PRESIDING MEMBER

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