Complainant Mrs. Sulakshna has filed the present complaint against the opposite parties U/S 35 of the Consumer Protection Act (for short, C.P.Act.) seeking necessary directions to the opposite parties to repay/return the amount of Rs.37,680/- alongwith some extra delivery charges, alongwith interest @ 20% per month from the date of receiving the same till the date of actual payment. Opposite parties be directed to pay Rs.50,000/- as compensation suffered due to unnecessary physical and mental harassment alongwith Rs.10,000/- as litigation expenses, in the interest of justice.

2.       The case of the complainant in brief is that she is running a cloth house under the name and style of GURU NANAK CLOTH HOUSE at her village Kahnuwan, Gurdaspur for livelihood and her family. The opposite party no.1 i.e. M/s.Guru Nanak Textiles are advertising through online at YOU-TUBE for their products and showing products of some good quality and less in price and are alluring/inspiring lots of people to purchase their products. Complainant has next pleaded that she made an order for purchase/their product and the same was captured by opposite party no.1 vide its invoice no.GNT/20-21/S/2368 dated 27.10.2020 for 50 pcs amounting to Rs.18,000/- and for 52 pcs amounting to Rs.19,680/- and delivered the same products/suits through the service of opposite party no.2 at her home address. She purchased the same for a sum of Rs.37,680/- alongwith some extra delivery charges, from the opposite parties. She shocked and stunned, when she opened the wrappers of the suits and  found that some inferior quality products/suits, mismatch of its colours and  8 pcs of Sr. No.6. B55 SUIT 5208 for Rs.275/- for each piece, which were less in measurement in  its length i.e. 2 meter instead of 2.5 meter, with heavy price comparison to market rate of the same suits, have been delivered by the opposite parties.  She has next pleaded that after receiving the same product, she immediately contacted to the opposite party no.1 and asked about the return of the same and to refund the amount, which was received by the opposite party no.1 from her with fraudulent way. Opposite party no.1 also asked her to return the same but failed to assure for repayment of the amount and opposite partyno.1 failed to refund/ repay the amount received by them with illegal and fraudulent way from her till date besides so many requests. The act of opposite parties amounts to unfair trade practice and also shows deficiency in service on the part of the opposite parties.  Hence, this complaint.

 3.          Notice issued to opposite party no.1 had not been received back. Period of 30 days had already been elapsed. Presumption could be drawn that opposite party no.1 had been served but it was intentionally evading the service of the notice. Case called several times, but none had appeared on behalf of opposite party no.1. Hence, opposite party no.1 was ordered to be proceeded against exparte vide order 14.7.2021.

4.        Alongwith the complaint, complainant has filed her own affidavit Ex.CW-1/A alongwith other documents Ex.C-1 to Ex.C-5.

5.      Written arguments have not been filed on behalf of complainant.

6.      Case called several times but none had appeared on behalf of opposite party no.2 for filing of written reply. Counsel for the opposite party no.2 had already availed many opportunities for filing of the written reply but he failed to file the same. As such, defence of opposite party no.2 is struck off vide order dated 19.10.2021.

7.     We have carefully gone through the pleadings of counsel for the complainant;  oral arguments advanced by their respective counsel and have also appreciated the evidence produced on record with the valuable assistance of the learned counsel for the complainant for the purposes of adjudication of the present complaint.

8.     As detailed above, complainant purchased certain items as per tax invoice placed at Ex.C-3 & C-4 from opposite party no.1 and paid Rs.37,680/-(18,000/-+19,680/-). It is alleged by complainant that same has been found to be of inferior quality with mismatch of colour and less in size. Complainant returned all the items back to opposite party no.1 as directed by him but opposite party no.1 has not reimbursed the amount paid to the complainant. Further it is argued by ld. counsel of complainant that opposite party no.1 has refused to return the payment to the complainant.

9.    From the evidential part, it is proved that the complainant time and again approached opposite party No.1 for removal of her grievance but was unnecessarily harassed by opposite party No.1 which amounts to deficiency in service on his part. The opposite party did not bother to appear in the Commission and prefer to proceed exparte vide order dated 20.09.2021 and also failed to satisfy the complainant and also did not care to contest the claim of the complainant and rebut the evidence led by her as aforesaid and as such it can be concluded without any hesitation that either opposite party admit the claim of the complainant or has nothing to say in the matter. In this way, the evidence led by the complainant goes unrebutted and unassailed.

10.    Hence, we are of the opinion that it amounts to be deficiency in service and unfair trade practice on part of opposite party no.1 that inferior quality product has been supplied to the complainant and further the amount paid by the complainant has not been returned to him inspite of return of the items to opposite party no.1.

11.    In view of the above, we partly allow the complaint and opposite party no.1 is directed to refund Rs.37,680/-, amount paid by complainant with 6% interest from the date of payment till its realization within 30 days on receipt of certified copy of order. Opposite party no.1 is further directed to pay lumpsum amount of Rs.5,000/- as costs of harassment and litigation expenses to the complainant.

12.        The complaint could not be decided within the stipulated period due to heavy pendency of Court Cases, vacancies in the office and due to pandemic of Covid-19.

13.    Copy of the order be communicated to the parties free of charges. After compliance, file be consigned.                                                                                                                                                         

            (Naveen Puri)

                                                                            President   

Announced:                                                     (B.S.Matharu)

September 09, 2022                                             Member

*MK*