Punjab

Rupnagar

CC/21/64

Baldev Raj - Complainant(s)

Versus

Mohali Honda Macro Group Pvt. Ltd. - Opp.Party(s)

In Person

04 Jul 2022

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION ROPAR

                                               Consumer Complaint No.64 of 2021

                                               Date of institution: 08.09.2021

                                               Date of Decision:   04.07.2022

 

Baldev Raj resident of # 171, Gillco Valley, Ropar

…….Complainant

Versus

1. Zonal Office, Honda Motor Cycle & Scooter India Private Limited, Plot No.C-124, Eltop, Industrial Area Phase 8, Mohali-160055
2. Mohali Honda Macro Group Private Limited, B-26, Industrial Area, Phase-3, Mohali 

 

                                                      ……..Opposite Parties

Complaint under Consumer Protection Act.

Quorum:   Shri Ranjit Singh, President.

                        Mrs. Ranvir Kaur, Member

Present:     Sh. Baldev Raj, complainant in person

OPs ex-parte.

 

               

Order dictated by :-  Sh. Ranjit Singh, President

Order

1. The present order of ours will dispose of the above complaint filed under the Consumer Protection Act, by the complainant against the Opposite Parties on the ground that on 15.09.2018, the complainant had purchased Activa Scooter bearing registration No.PB-12-AE-6957 from OP No.2 for a sum of Rs.55,300/- vide credit note No.4663. In addition to the above credit voucher, OP No.2 took Rs.7066/- cash from the complainant and issued total receipts Rs.60,154/-. The complainant objected at the same time, the sales manager told him that the matter will be settled within two three days and extra amount received shall be refunded. But noting was heard and the amount was not refunded despite many personal visits and written notices by registered post. Till now no reply was given by the company. It is further alleged that within warranty periods, the battery of the active started giving trouble but nothing was heard by the company and ultimately new battery worth Rs.1050/- + Rs.50/- as fitting charges was spent by the complainant. Thus, alleging deficiency in service on the part of the O.P. the CC had sought the following reliefs:-

1. To refund the amount of Rs.3212/- 
2. To pay Rs.2,50,000/- as compensation on account of mental harassment  

2. The CC in support of his case tendered in evidence various documents. 
3. We have heard the complainant and have gone through the record of this case.
4.  Since the OP has chosen to remain ex-parte and otherwise also the evidence of the CC appears to be cogent, reliable and trustworthy. We have no alternative except to believe the contents of the complaint as well as documentary evidence attached with the complaint by the CC.  
5. It is pertinent to mention here that the Consumer Protection Act, 2019, is benevolent legislation enacted to help the poor consumers, which are being regularly harassed by the unscrupulous traders, who even after receiving the money do not provide the proper services to the consumers. We feel that the very purpose of the Consumer Protection Act, 2019, will fail if such types of traders are not brought to book and asked to pay compensation.
6. In view of our above discussion, we allow the present complaint and O.Ps. are directed to refund Rs.3212 along with interest @ 8% per annum 15.09.2018 to the complainant. It is further ordered that the O.Ps will pay a lum sum amount of compensation and litigation to the tune of Rs.10000/- and litigation cost of Rs.5000/-. Free certified copies of this order be sent to the parties, as per rules. The file be indexed and consigned to record room.
7.  

July 04,2022

(Ranjit Singh)

•  

                                               

 

(Ranvir Kaur)

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