14th day of October 2014
C.C.22/14 filed on 8/1/14
Complainant: Sheeladevi, W/o.G.S.Panicker, Puzhakkara House,
Peramamgalam.P.O., Thrissur.
(By Adv.Shrikumar Nambanath, Thrissur)
Respondents: 1. Martin, (Amala Opticals), DTDC Franchise,
Amala Nagar, P.O.Amala, Thrissur.
2. Manager, Regional Office, A43/1 608 Opp. North
Railway Station Road, Cochin.
O R D E R
By Smt.Padmini Sudheesh, President :
On 5/9/13 the complainant along with her friend had purchased two sarees and two blouses from Kalyan Silks. On 10/9/13 these articles were sent to the friend by parcel service to Thiruvanathapuram. But the parcel is not yet obtained to the consignee. The articles cost Rs.11,500/-. The complainant sent a letter to the parcel service office and they replied that the parcel has misplaced. The act of respondent is deficiency in service. Hence the complaint.
2. The respondents remained exparte.
3. The complainant filed affidavit and Exhibits P1 and P2. There is no evidence to the contrary.
4. In the result the complaint is allowed and the respondents are directed to pay the cost of the articles of Rs.11,500/- (Rupees Eleven thousand and five hundred only) and Rs.5,000/- (Rupees Five thousand only) as compensation with costs Rs.750/- (Rupees Seven hundred and fifty only) within a month from the date of receipt of copy of this order.
Dictated to the Confidential Assistant, transcribed by her, corrected by me and pronounced in the open Forum this the 14th day of October 2014.
Sd/- Padmini Sudheesh, President.
Sd/-
Sheena.V.V, Member.
Sd/-
M.P.Chandrakumar, Member
Appendix
Complainant’s Exhibits
Ext.P1 Courier receipt
Ext.P2Lr. dt. 23/11/13
Id/-
President
