Delhi

West Delhi

CC/16/51

RUCHI - Complainant(s)

Versus

Mangla telecom - Opp.Party(s)

09 Jun 2016

ORDER

CONSUMER DISPUTES REDRESSAL FORUM (WEST)

                                                                          GOVERNMENT OF NCT OF DELHI

150-151, Community Centre, C-Block, Janak Puri, New Delhi – 110058

 

                                                                             Date of institution      :  18.01.2016.

Case. No.51/16                                                                                   Date of order            :   09..08.16

In the matter of :-

Mrs Ruchi

WZ-C-5, Anand Vihar

Uttam Nagar,

New Delhi.

MOB 9210134344

                                                                                                                                Complainant

      Vs.

1.     Mangla Telecom Centre

          E-27, Milap Nagar,

          Uttam Nagar, New Delhi110059                                                                 OP1                                                          

2.     Home Services

         (Insurance Company)

          27/5, Ashok Nagar

         New Delhi-18

         MOB- 011-64646563                                                                                     OP2

3.    Home Services

         (Insurance Company)

         Head Office

       Shop No. 2, Ist Floor

        2^ND MC Computer

       Naya Bans, Sector-15

       Noida.                                                                                                                              OP3       

                                                                                                               

(4)  HTC India Pvt Ltd

      G4, BPTP Park Center

      Sector-30, Near NH-8                      

      Gurgaon, Haryana                                                                                                  OP4           

 

 

                                                                                                                    -2-                                                                    

                                       ORDER

R.S. BAGRI (PRESIDENT)

                         Mrs.  Ruchi (herein the complainant) has filed the present complaint against Mangla Telecom Centre and others(herein referred as the opposite parties) under Section 12 of the Consumer Protection Act for compensation on account of loss of her mobile hand set and deficiency in service on the part of the opposite parties.

           Briefly, the case of the complainant is that  on 7.6.2014 she purchased a mobile hand set make HTC 516 for sale consideration of Rs.13,700/- from opposite party no. 1. On the same time and date he insured the mobile hand set with opposite  party No. 2 on payment of Rs.1300/- for two years.  The OP No. 1 took full responsibility of the insurance .  On 5.10.15 the mobile hand set fell from hands of  complainant and  screen of the mobile hand set was broken.  On 10.10.15 the complainant made  complaint to OP No. 1 and on asking of OP No. 1 he dropped the mobile hand set with OP No.1. When the OPS did not repair and return the mobile hand set the complainant again visited OP No. 1.  On 5.12.15 the OP No. 1 asked the complainant to pay Rs.3000/- for repair of the hand set.  The complainant told the OP No. 1 that mobile hand set was insured, therefore, he is not ready to pay any repair charges. But despite

repeated requests of the complainant the opposite parties did not  repair  the hand set.  Therefore, he has suffered loss of the mobile hand set .  There is deficiency in service on the part of the opposite parties.  Hence, the present complaint.

               Notice of the complaint was sent to the opposite parties but despite service none of the opposite parties appeared.  The opposite parties were proceeded ex-parte vide order dated 26.2.2016.

                When the complainant was asked to lead evidence.  He tendered in evidence his affidavit dt 13.4.16.  He also relied upon invoice No.5207 dated 27.6.2014 and enrolment form dated 27.6.14. In the affidavit he once again narrated the facts of the complaint.  From the perusal of the invoice and enrolment form with OP2 it reveals that the complainant  on 7.6.14 purchased the mobile  handset from OP1  for sum  of Rs. 13,700/- and insured the mobile hand set on 7.6.2014 for two years on payment of Rs.1300/-.

        We have heard the complainant and gone through the record.

        The version of the complainant as remained un-rebutted and un- challenged .  Therefore, there is no reason to disbelieve the unrebutted and

unchallenged version of   the complainant.  The complainant from the unrebutted and unchallenged version has been able to show that on 27.6.2014 he purchased the mobile hand set make HTC 516 model for sale consideration of Rs.13700/- from opposite  party no.1. On the same time and day insured the mobile hand set under protection plan with OP’s No. 2 to 4 for two years on payment of Rs.1300/-.  The complainant has failed to produce  terms and conditions of the insurance policy/protection plan and in absence of the terms and conditions of the insurance policy/protection plan it cannot be said that  physical damage caused to the mobile hand set of the complainant is covered under the insurance policy/protection plan.

         Hence, the complainant has failed to prove that there is any negligence, deficiency in service or un-fair Trade practice on the part of opposite parties and they are  liable to pay any compensation to the complainant.

          Therefore, there is no merit in the complaint and the same is hereby dismissed.

     

Thereafter, file be consigned to record room.

 

  (PUNEET LAMBA)                      (URMILA GUPTA)                       (R.S.BAGRI)

    MEMBER                                           MEMBER                             (PRESIENT)