OFFICE OF THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, ANGUL

     PRESENT:- SRI  DURGA CHARAN MISHRA.                          

                                       PRESIDENT

                                                      A N D                          

                                  Smt.Sunanda Mallick &   

                                  Sri K.K.Mohanty, MEMBERS .

                              Consumer Complaint No. 52 of 2010

                                         Date  of  Filling : - 03.06.2010.

                                                Date  of  Order :-   30.10.2019.

Sri Anil Kumar Prusty, S/o. Narottam Prusty,

At- IT Solution,Room No.-19, Madan Mohan Mandir Market,

In front of Vikram Lodge,Madan Mohanpada,

P.O/P.S/Dist.-Angul,PIN-759122

                                     ________________________________________Complainant.

                   Vrs.

Managing Director, Ortel Broad Band Service,

(A division of Ortel Communications Limited),

At- C-1, Chandrasekharpur,Near B.D.A. Colony, Bhubaneswar-751016

                                       _______________________________________Opp. parties.

For the complainant :- Sri B.C.Pradhan & associates (Advs.)

For the opp.party     :- Sri P. Mishra & associates (Advs.)

: J U D G E M E N T   :

Sri K.K.Mohanty,Member.

                 The  complainant  has filed this  case to  direct the  opp.party to  refund  all the  charges, advance and  security  to the  complainant  which  were taken by  him from the  complainant along with  compensation towards loss, mental agony and  cost  of  litigation.

2.                 The  petitioner’s  case  runs thus :-

                    The  complainant  by paying  Rs. 1250.00  on 02.01.2010  took  512 KBPS bandwidth  speed unlimited  Internet  connection. The said  amount includes Rs.699.00 for one  month advance  internet charge. The  opp.party has  acknowledged  the  same with  money  receipt. The opp. party gave internet connection  vide consumer  No.- 0059426. After  the use of  internet  the  complainant  came to  know that  instead of  providing  512Kbps bandwidth the opp.party has  given  256 Kbps. Being neglected  by  the opp.aprty, the  complainant  served legal  notice on 08.03.2010  against  the opp.party. Finally  the  complainant disconnected the  internet connection and opp.aprty did not  refund  the  deposited  money. In response  to the  legal notice on 12.03.2010 the opp.party  replied 512Kbps  was  never provided  under  unlimited Rs.699.00 plan .

3.                  The  opp.party has contested the case by filing written version vehemently   opposing  to the  complainant’s petition stating  that  as per  commitment  they  have  provided Rs. 699.00  plan  service to the  complainant. The opp.party has  prayed  to  the  forum to dispose of  the case with  direction to the  complainant  to   pay  entire outstanding  amount with interest  to the opp.party to  avoid  future litigation.

                     The  Ortel broad band  service  order form No. 45274 provided to the complainant by the opp. party  has been   proved  as  Annexure-1 by the  complainant.  It  reveals  that the  complainant  had applied  for  512Kbps bandwidth and the form  had  been  filled  up  by opp. party’s officials and the  authorized  signatory of the opp. party has also signed  in the  form (Annexure-1). The  original of  Annexure-1 is  with the opp. party  but they  have not   proved or   produced it  in the Forum to  ascertain  the truth.  Therefore Annexure-1 is  accepted  to be  genuine and   from  Annexure-1 it is clear that  the  opp. party  has agreed and  supplied  512Kbps bandwidth  internet  speed  connection   and  subsequently  refusing  the  truth. So the opp.party  is  liable  to return  the  money   which it  has  received  from the  complainant along with  compensation for mental agony and   unfair  trade  practice. Hence the  order.

: O R D E R :

           The case is disposed of on contest against the Opp. party.  The Opp. party shall refund Rs.1250/- to the complainant which he had received from the complainant. The OP shall also pay Rs.10,000/- to the complainant towards mental agony and harassment caused to him along with unfair trade practice and Rs.3000/- towards cost of litigation. All the above amount i.e. Rs.14,250/- (1250+10,000+3000) shall be paid by the OP to the complainant within 30days of getting this order. It is made clear that in case of any deviation of this order, the OP shall pay 15% yearly compoundable interest on the above amount to the complainant from the 31^st day of getting this order till actual payment is made besides other penalty provided in the C.P. Act.

                                                                                                                                     Order delivered in the open forum                                                                                                                                                                  today the  18^th October,2019 with                                                                                                                                                                      hand and seal of this Forum.

Typed to my dictation

and corrected by me                                                                                                               Sd/-           

                                                                                                                                                (Sri D. C. Mishra) 

   Sd/-                                                                                                                                              President.       

  (Sri K.K.Mohanty )                                                           

         Member.                                   Sd/-                                                                                     

                                                        (Smt.S.Mallick)

                                                               Member.