Sri S.K.Sahoo,President.
The case of the complaint is that he is a resident of Mishrapada of Angul Town. He was trapped and sold the product by the executive of opp.party. The opp.party is a online shopping company, which provides wide range of products for all in various range .It being a online shopping company it has no branch office at all . All the transactions are made through internet. The complainant received a call from the Executive of the opp.party on 25.09.2013 , who informed the complainant about the company and also informed him that he has been selected for Renault Duster Contest and requested him to pay an amount of Rs. 4,998.00 for two shoes, four bed sheets and scratch card as guaranteed prize and after the payment is made by the complainant he will be eligible for registration. Initially the complainant rejected the said offer of the executive officers of the said company, apprehending online fraud. The trained executive of the opp.party convinced the complainant to perform the transaction through ATM card and later change the PIN of the same. The payments were made as per the instruction of the executive. After some time the complainant received a telephone call from opp.party who confirmed the order and assured to return the amount if the order is not confirmed. The call was transferred to the Senior Executive of the opp.party who supplied the details of the platinum card through which the complainant to get the discount on branded items upto 60% . Although initially the complainant did not agree but due to the sweet talk of the Executive the complainant shared the ATM details along with PIN and thereafter shocked when he received a message regarding deduction of an amount of Rs. 59,999.00 from his account. The complainant rejected the offer of the opp.party . When the complainant inquired about the deduction he was informed that it was for the platinum card and there would be gifts like six numbers of certified diamonds, one blackberry play book worth of Rs. 59,999.00. The complainant denied but he was assured to get the amount refund within seven days. There was no refund on 05.10.2013 , for which the complainant was disappointed and lodged a complaint with the customer care of the opp.party. The Customer Care Executive tried to convince the complainant for six numbers of diamonds worth Rs.10,000.00 each and one black berry play book tablet. When the complainant agreed for the same again he got a message regarding deduction of an amount of Rs. 59,999.00 from his account without sharing ATM Pin . The complainant threatened to lodge FIR against the Executive of the opp.party’s company, if the amount is not refunded. Thereafter the complainant agreed as the amount has already been deducted. After few days he received the product i.e watches, bed sheet, shoes , one black berry play book , diamonds and found that the diamonds are not as per the commitment of the opp.party. The complainant lodged complaint with the Customer Care but there was no response. Fraud has been committed on the complainant. The complainant sent a letter to the opp.party on 24.11.2013 and requested for refund of the money paid by him. There was no response. The complainant feel deceived and frustrated by such conduct of the opp.party. Hence this case.
2. Notice was issued to the opp.party through Regd. Post with A.D on 09.01.20214 which was returned unserved and the complainant was directed to submit correct address and requisites and accordingly he supplied the correct address of the opp.party and notice was issued to the opp.party through Regd. Post with A.D on 14.03.2014. The A.D has been received back, which shows that notice has been duly served on the opp.party. Inspite of service of notice the opp.party did not turn-up nor contested the case. Hence he is set exparte.
3. Perused the complaint petition along with the documents filed by the complainant. It is alleged by the complainant that he being trapped and sold the product by the Executive of the opp.party.The opp.party is online shopping company, which provides wide range of products all in various ranges. It being only company, it has no branch office at all and the business is done through internet. On 25.09.2013 the complainant got a telephone call from the Executive of opp.party who informed him that he has been selected for Renault Duster contest and asked for payment of Rs. 4998.00 and promised to supply him two shoes , four bed sheets and scratch card with guaranteed prize. He was also assured to be eligible for registration after payment of the aforesaid amount. It is also clear that the complainant has paid the aforesaid amount and received articles not as per the promised .However from paragraph-1 of the complaint it is clear that the complainant has sold the product by the Executive of the opp.party. So the complainant cannot be termed as a consumer as defined U/s.2(d)(ii) of C.P.Act, 1986.
4. Hence ordered :-
: O R D E R :
The case be and the same is dismissed as not maintainable.