Orissa

Anugul

CC/106/2013

Firendra Kumar Chandra - Complainant(s)

Versus

Managing Director, Shopit 4me Marketing Pvt. Ltd. - Opp.Party(s)

Md. Azad

25 Jan 2023

ORDER

OFFICE OF THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION
ANGUL
 
Complaint Case No. CC/106/2013
( Date of Filing : 30 Dec 2013 )
 
1. Firendra Kumar Chandra
At-Mishrapada,Angul
...........Complainant(s)
Versus
1. Managing Director, Shopit 4me Marketing Pvt. Ltd.
New Delhi
............Opp.Party(s)
 
BEFORE: 
 HON'BLE MR. Saroj Kumar Sahoo PRESIDENT
 HON'BLE MS. Sasmita Kumari Rath MEMBER
 
PRESENT:
 
Dated : 25 Jan 2023
Final Order / Judgement

Sri S.K.Sahoo,President.

          The  case of the  complaint  is  that  he  is  a resident of Mishrapada of Angul Town. He was  trapped  and sold the  product by the  executive of opp.party. The opp.party  is  a  online  shopping  company, which provides wide range of  products  for  all in  various range  .It  being  a online  shopping  company it  has no  branch office  at all . All the  transactions are made through internet. The  complainant  received  a call  from the Executive  of the opp.party  on 25.09.2013 , who  informed  the  complainant  about the  company and  also  informed  him that  he has been selected for  Renault Duster Contest  and  requested  him to pay an  amount of Rs. 4,998.00  for  two shoes, four bed sheets and  scratch  card as  guaranteed  prize  and  after the  payment is  made by the  complainant he  will be eligible  for  registration. Initially  the  complainant  rejected the  said offer of the  executive officers of the said  company, apprehending  online   fraud. The  trained  executive  of the opp.party convinced the  complainant  to perform  the  transaction through ATM card and  later  change the  PIN  of the same. The payments were made as per  the  instruction  of the  executive. After some time  the  complainant  received a telephone  call from  opp.party who confirmed   the  order and  assured  to return the amount   if  the  order is  not  confirmed. The   call  was  transferred to the Senior Executive  of the opp.party who  supplied the details of the  platinum card through  which the complainant  to get the  discount  on branded  items  upto 60% . Although  initially  the  complainant did not  agree  but  due  to  the  sweet talk of the Executive the  complainant  shared the ATM details  along  with  PIN and   thereafter shocked  when he received a  message regarding  deduction of  an amount of Rs. 59,999.00    from  his  account. The  complainant rejected the offer of the opp.party . When the  complainant  inquired  about the  deduction   he was informed that  it   was  for  the platinum  card and   there would  be  gifts  like  six numbers of  certified  diamonds, one  blackberry play book  worth of Rs. 59,999.00. The  complainant  denied  but he  was assured to  get the  amount  refund  within  seven days. There  was  no refund   on 05.10.2013 , for  which  the  complainant  was  disappointed and  lodged  a complaint with the  customer care of the opp.party. The  Customer Care Executive tried  to convince the  complainant  for six numbers  of  diamonds worth Rs.10,000.00 each and  one  black berry play book  tablet. When the  complainant  agreed  for the same  again he  got  a message regarding  deduction of  an amount of Rs. 59,999.00  from his account  without   sharing ATM  Pin .  The  complainant   threatened  to  lodge FIR against the Executive of the opp.party’s  company, if the  amount  is  not  refunded. Thereafter the  complainant  agreed   as  the  amount has already been deducted. After  few days  he  received the  product i.e watches, bed sheet, shoes , one black berry play book , diamonds  and  found that the  diamonds  are  not  as per the  commitment of the opp.party. The  complainant  lodged complaint  with the  Customer Care but there was  no response. Fraud has been  committed on the  complainant. The  complainant  sent a letter to the opp.party  on 24.11.2013 and requested  for refund of the  money paid  by him. There  was no response. The  complainant  feel deceived and  frustrated  by such  conduct of the opp.party. Hence this  case.

2.       Notice  was   issued  to the opp.party  through  Regd. Post  with A.D  on 09.01.20214  which was returned  unserved  and the  complainant  was directed to  submit  correct address and  requisites and  accordingly he    supplied  the  correct address  of the opp.party and  notice  was   issued to the opp.party through Regd. Post  with A.D on 14.03.2014. The A.D has been  received  back, which  shows that  notice has  been duly  served on the opp.party. Inspite   of  service of  notice the opp.party did not  turn-up   nor contested the  case. Hence  he   is  set exparte.

3.       Perused the  complaint  petition along  with the  documents filed by the  complainant. It is  alleged  by the  complainant  that  he  being   trapped  and  sold the  product  by  the Executive of the opp.party.The opp.party is  online shopping  company, which  provides  wide range of products    all in various  ranges. It   being  only company, it  has no branch office at all  and the  business is  done through  internet. On 25.09.2013  the  complainant  got  a telephone  call  from the  Executive  of opp.party  who informed him that he has been selected for  Renault  Duster  contest and  asked for payment of Rs. 4998.00  and  promised to supply  him two shoes , four bed sheets and scratch  card with guaranteed prize. He  was also assured to  be  eligible  for  registration  after payment of the   aforesaid  amount. It is  also clear  that the  complainant  has paid  the  aforesaid  amount  and received  articles   not  as  per the  promised  .However  from  paragraph-1  of the  complaint  it is  clear that the  complainant has  sold the  product by  the  Executive of the opp.party. So  the  complainant  cannot  be  termed as a consumer  as defined  U/s.2(d)(ii) of C.P.Act, 1986.

4.       Hence ordered :-

: O R D E R :

          The  case be  and the  same  is dismissed  as not  maintainable.                                                                                                                                   

 
 
[HON'BLE MR. Saroj Kumar Sahoo]
PRESIDENT
 
 
[HON'BLE MS. Sasmita Kumari Rath]
MEMBER
 

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