By L. Jyothikumar, Member: The complaint was filed on 5-3-2010. The complainant had purchased Tata Mobile phone from the opposite party. Cost of the phone was Rs.1200/-. On 6th day the mobile set went out of order. The complainant met the opposite party and requested to arrange for repair and accordingly the opposite party received the same on 9-10-09 for repair and told him to take its delivery after a few days. Thereafter complainant had approached opposite party several times. They did not give the mobile set. The complainant is alleging deficiency in service on the part of opposite party for not get it repaired or replaced. Notice sent to the opposite party was served. When the case was posted for the appearance, the opposite party was not present, hence called absent and set exparte. Complainant was examined as PW1 and Ext.A1 marked on complainant’s side. From the evidence and Exhibits the case of the complainant is proved. Several times the complainant had approached opposite party to get the mobile phone repaired or replaced. Even though the complainant had informed the deficiency in service, the opposite party did not take any steps to redress the grievance. Hence the Forum is of the opinion that the opposite party was deficient in service. In the result the petition is allowed and opposite party is directed to refund the cost of the mobile set Rs.1200/- and compensation of Rs.250/- to the complainant within one month from the date of receipt of copy of the order. Pronounced in the open court this the 25th day of May 2010. SD/- PRESIDENT SD/- MEMBER SD/- MEMBER APPENDIX Documents exhibited for the complainant: A1. Photocopy of receipt dt. 9-10-09 Documents exhibited for the opposite party. Nil Witness examined for the complainant: PW1. Abdul Karam.K. (Complainant) Witness examined for the opposite party: None Sd/- President // True copy // (Forwarded/By order) SENIOR SUPERINTENDENT.
| [HONOURABLE MRS. Jayasree Kallat, MA.,] Member[HONOURABLE MR. G Yadunadhan, BA.,LLB.,] PRESIDENT[HONOURABLE MR. L Jyothikumar, LLB.,] Member | |