Kerala

Kollam

CC/09/70

N.Sivaprasad,Karimpin Garden,Pallickal PO,Kottarakkara. - Complainant(s)

Versus

Manager,Proffessional Courier Service - Opp.Party(s)

27 Jun 2009

ORDER


C.D.R.F. KOLLAM : CIVIL STATION - 691013
CONSUMER DISPUTES REDRESSAL FORUM ::: KOLLAM
consumer case(CC) No. CC/09/70

N.Sivaprasad,Karimpin Garden,Pallickal PO,Kottarakkara.
...........Appellant(s)

Vs.

Manager,Proffessional Courier Service
...........Respondent(s)


BEFORE:


Complainant(s)/Appellant(s):


OppositeParty/Respondent(s):


OppositeParty/Respondent(s):


OppositeParty/Respondent(s):




ORDER

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            The complaint is filed for getting compensation Rs.2000/-

 

          The allegation of complainant is that the letter sent from Railway Office to the complainant was received by the opp.party on 30.1.2009 but it was not delivered in his address.  On 10.2.2009 the complainant went to the office of opp.party and collected the letter from there directly.   The opp.party behaved  indecently and replied on enquiry that no need for them to deliver the letter  is the complainant’s address.   The complainant sustained mental agony and financial loss because of this delay.  Hence the complaint.

 

          Even though sufficient opportunities were given the opp.party failed to appear and to file version and adduce evidence.  Complainant filed affidavit.  He was examined as PW.1.  Ext.P1 marked.

 

          The points that would arise for consideration are:

1.     Whether there is any deficiency in service on the part of opp.party

2.     Compensation and cost.

 

We have perused the complaint, affidavit and documents.

 

     On verification of Ext.P1 we find that there is deficiency in service on the part of opp.party.  Points found accordingly.

 

     In the result the complaint is allowed.   The opp.party is directed to pay compensation Rs.2000/- and cost Rs.500/- to the complainant.  The order is to be complied with within one month from the date of receipt of the order.

 

      Dated this the 27th  day of June, 2009.

 

                                                                              .

I N D E X

List of witnesses for the complainant

PW.1. N. Sivaprasad

List of documents for the complainant

P1. – Receipt dated 10.2.2009.