Present:  1. P.K. Sasi, President.

                                          2. Smt.Sheena.V.V., Member.

                                          3. Sri. M.P. Chandrakumar., Member.

                                                                     21^st  day of February 2015

                                          C.C.529/14  filed on 26.9.14

Complainant:         Malathy P. Nair, Palakkal (H), Kundupadam road, Kallettumkara P.O., Thrissur.

                             (By Adv. A.D. Benny)

Opposite Party:     Manager, DTDC Courier & Cargo Ltd, Near SBT, MS, Irinjalakuda,, Thrissur.

O R D E R

By Sri. M.P. Chandrakumar, Member.

The case is that the opposite party had received a parcel, containing food items, fancy items and medicines worth Rs. 8000/- from the complainant for which the opposite party had given receipt No.D17322137 dated 16.5.2014.  The parcel was entrusted by the complainant to the opposite party to deliver the same to her daughter residing in Pune, Maharashtra.  However, the parcel has not been delivered yet.  The complainant sent a lawyer notice for 5/8/14, in the matter to the opposite party, but no remedial measures taken by the opposite party, yet.  Since the action of the opposite party amounts to deficiency of service, the complaint filed.

          2.  The opposite party remained exparte.  The complainant filed affidavit and exhibits A1 to A5.  There is no evidence to the contrary.

          3.  On going through the exhibits, it is seen that the opposite party has received the parcel from the complainant.  As such, it was the bounden duty of the opposite party, to deliver the parcel to the addressee.  However, the opposite party has neither delivered the parcel nor taken any remedial measures in the matter, which amounts to deficiency of service.

          4.  In the result, the complaint is allowed.  The opposite party is directed to pay Rs.8000/- (Rupees Eight thousand only) to the complainant, along with Rs.2000/- (Rupees Two thousand only) towards compensation and Rs.1000/- (Rupees One thousand only) towards cost, within a month of the receipt of this communication.

Dictated to the Confidential Assistant, transcribed by her, corrected by me and pronounced in the open Forum this 21^st day of February 2015.

Sd/-                                                           Sd/-                                  Sd/-

M.P. Chandrakumar                       Sheena V.V.                                P.K. Sasi                                                                                       

        Member                                    Member                                          President                                                        

                                                                Appendix

Complainant’s Exhibits:

Ext. A1– Consignment no. D 17322137

Ext. A2 – Copy of lawyer notice

Ext. A3 series – Postal Receipts (2 nos.)

Ext. A4 - Letter

Ext. A5- Copy of Invoice

Id/-

Member