13/10/2008<br /> Complainant : IP<br /> Opposite party: <br /> <br /> ORDER<br /> <br /> The complainant has filed a memo stating that the opposite party had given credit of Rs. 10,000/- to her SB account on 15.10.2008. The requests of the complainant for issuing direction to the opposite party to credit to her account Rs. 10,000/- has been granted by the opposite party. The complainant has got the relief. As per the complainant the SBM head office has sent letter to Dr. Ambedkar Veedhi Branch on 22.09.2008. It is the case of the complainant that the amount has not been credited to her account by the branch. Therefore, there was inordinate delay in payment of money to the complainant. The complainant had filed her complaint on 16.10.2008. The complainant filed memo stating that SBM had given credit of Rs. 10,000/- to her account on 15.10.2008. That means the bank had credited amount one day earlier to filing of complaint. The complainant has submitted that she approached the bank to enquire about the matter and she told the bank officials that she is going to file a complaint before the District Consumer Disputes Redressal Forum for inaction and she submitted that she had shown the draft complaint also to the bank officials. So under these circumstances the bank acted positively and immediate step was taken in crediting Rs. 10,000/- to the account of the complainant. No doubt there is some delay in crediting the account. The bank has received letter from the State Huzur Treasury on 16.09.2008 and the amount was credited to the account of the complainant on 15.10.2008. That means there is delay of 22 days in crediting the amount. The complainant has to bear with this small amount of delay. The information to the bank officials that she is going to file complaint in district forum itself worked out and the bank became alert and immediately credited the amount to the account of the complainant. The complainant has got required relief even before the issue of notice from the district forum. It shows the effectiveness and efficacy of Consumer Protection Act 1986. Consumer Protection Act is a social and consumer oriented act enacted by Parliament of India to safe guard better interests of consumers. A Consumer is a most important visitor in bank premises. This being an age of science & technology and computerization the opposite party bank would not have taken 22 days time in crediting the amount to the account of the complainant. However, the matter has been sorted out though there is some delay. That delay can be condoned. The opposite party bank shall be very careful in future and it should serve the consumers in more efficient and prompt manner without making any delay. This observation serves the purpose. The complainant has sought compensation of Rs. 75,000/- against the opposite party. On the facts of the case this is not a case to grant compensation as prayed by the complainant. Therefore, taking into consideration all the facts and circumstances of the case since the complainant has got the relief there is no need to issue notice to the opposite party. In the result the complaint is closed without admitting the same.<br /> <br /> <br /> MEMBER MEMBER PRESIDENT<br />