Orissa

Jajapur

CC/27/2017

Bhabani Sankar Rout. - Complainant(s)

Versus

Manager ,Customer Support.Apple India Pvt.Ltd. - Opp.Party(s)

Shubhransu Sekhar Ray

01 Nov 2019

ORDER

IN  THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, JAJPUR.

                                                        Present:      1.Sri Pitabas Mohanty, I/C President,

                                                                            2. Miss Smita Ray, Lady Member.                                                                                                  

                                Dated the 1^st day of November,2019.

                                                      C.C.Case No.27 of 2017

Bhabani sankar Rout , S/O Siba Prasad Rout     

2.Uma sankar Rout ,S/O Siba Prasad Rout

Both are Vill. Umapada

P.O./P.S. Jajpur Road ,

Dist. Jajpur

At present the petitioner no.2 residing

Plot no.4 , S.J.P,layout ,Nagagodhili colony ,white field

Bangalore,Karnataka .

   

                                                                                                                 …… ……....Complainant .                                                                                                       

                                                  (Versus) 

1.Manager,Customer support,Apple India Pvt.Ltd, 19^th floor concord tower”C”

 U.B city No.24,Vittal mallay road ,Bangalore,Karnataka

2. Competent authority/ M.D ARDAS TELE VENTURES PVT LTD,

82611 / 3,1^st floor,F, No.102,Nishaane Iqbal Building Road No.11,

Banjara Hills,Hyderabad,Telngana.

                                                                                                                               ……………..Opp.Parties.                                                                                                                                             

For the Complainant:                 Sri B.K. Jena , Sri N.Ch. Nayak, Sri S.S.Ray, Advocates .

For the Opp.Parties : No.1          Sri  Sambit Kar, B.Sinha, Smt. R.Muddappaip, Sri R.Panda,Advocate

For the Opp.parties : No.2           None.                                                                                                                 

                                                                                                             Date of order:   01 .11.2019.

MISS SMITA  RAY, LADY MEMBER    .

            The petitioners  has filed the present dispute alleging deficiency in service against the O.Ps.

            The fact relevant as per complaint petition in shortly  is that  the petitioner no.2 purchased an Apple I phone 5 (S) 16GB (silver) having IMEI / S.L No.352086076134578 in on line on 03.04.16 vide invoice No.202180/ 2016-17 / 2745 with the consideration amount Rs. 21,740/- . The O.P.no.2 is the seller of the aforesaid product  the on line  who had sold  .The O.P.no.2 delivered  the product  to the petitioner no. 2  at  his Bangaluru address .  Thereafter  he sent the product to petitioner no.2  . That the petitioner  no. 1 is the real purchaser  and paid the money   to the petitioner no.2 ,after receiving the said product.  Then the petitioner  no.2  updated the soft ware   and the mobile set was opened  through the password   created by  the petitioner  no.1 .

            That the said mobile  set usually  functioned  till 25.6.16 but on dt.25.07.17 the set was hanged  and its  touching  screen  did not function though  there is no problem   in battery charge.  Thereafter the petitioner  no.1 went to Mac Intel ,BBSR ,Sahidnagar ,Bhubaneswar  ,the  authorized service  center  of Apple  I  phone . The service center did not co-operate  with the                       petitioner  and  asked the petitioner  to contact with the O.P.no.1 .  Thereafter the petitioner   trying  to reach the O.P.no.1 through  the mobile phone but  no positive result was received from O.P.no.1  .  Hence finding no other alternative the petitioners  are constrained to file the present dispute with the prayer to direct the O.Ps to provide a new mobile hand set same model  and same   feature in place of  the old one or return the purchase price of Rs. 21,740/- .along with  compensation  of rupees one lakh  towards loss and mental agony.

            The notice of the present dispute duly served on the o.ps,  but the ops did not choose to file the written version though  specific time was fixed by this Fora as per statute .Hence finding no other alternative the O.P  has  set –exparte  vide order dt.27.07.17 .

            On the date of hearing we heard the argument of the learned advocate  from the side of the petitioner . Perused the pleadings and documents available on record.

1. It is undisputed fact that the petitioner purchased the above alleged mobile through on line  from O.P.no.2 on paying consideration  amount of Rs 21,740/- .The O.P.no.1 is the manufacturer of the said mobile .

2.It is alleged by the petitioner in the complaint petition that during the period of warranty the alleged  mobile became hang and did  not function properly . Thereafter the petitioner went to Mac Intel ,BBSR, who  is the authorized service center  of  O.P.no.1 for repair the alleged  mobile  set . Neither  the service center or O.P no. 1  to co-operate  with the petitioner for providing the essential service during the period of warranty  .

            The O.P.no.1  neither appeared  nor   file  any objection   or  written version  against the complaint  mentioned by the complaint petition by the petitioner. Accordingly there is nothing before this fora   without accepting the uncontroverted  statement mentioned by the petitioner in the complaint  petition as per observation  Hon’ble State Commission and National Commission  reported in 2003-CLT-Vol-96-p-15-para-4( C.C.Case No.37/2002-Odisha , 2013(11) CPR-507 –N.C respectively.

                                                Hence this Order

The dispute is allowed against the O.Ps. on exparte .  The O.Ps  are jointly and severally liable on the above occurrence . Accordingly the O.ps  are directed to replace   a new mobile hand set  in same  model  and same feature  or returned the   price of the mobile  set   to the petitioner within one month after receipt of this order , failing which the petitioner can take steps as per law .      

This order is pronounced in the open Forum on this the 1st  day of  November ,2019. under my hand and seal of the Forum.