DATE OF FILING :27/11/18 

IN THE CONSUMER DISPUTES  REDRESSAL FORUM, IDUKKI

Dated this the 30th day of  January 2019

Present :

SRI. S. GOPAKUMAR PRESIDENT

           SMT.ASAMOL P. MEMBER

CC NO. 210/2018

Between

Complainant       :   Siman Mathew,

                                                                             Mundaplackal House,

                                                                             Edavetty P.O., Thodupuzha.

(By Adv:  K.M.Sanu)

And

Opposite Party                                          :   1 . The Manager,

                                                                              BISMI APPLIENCES,

                                                                              Kalarickal Bassar,

                                                                              Thodupuzha P.O., Thodupuzha

                                                                        2 . The Managing Director,

                                                                              PE Electronics Ltd., Tech Wweb Centre, 

                                                                              New Link Road,

                                                                              Oshiwara, Mumbai 400 102.

O R D E R

 SMT.ASAMOL P.  (MEMBER)

 

The case  of the complainant is that,  

 

The complainant purchased a large screened TV from the first opposite party.  The first opposite party is the manager of Bismi Appliances, Thodupuzha and the second opposite party is the Managing Director of PE Electronics Ltd., Tech Web Centre, Oshiwara, Mumbai.

 

On 12/09/2016, the complainant paid Rs.28,400/- to the first opposite party for purchasing the above said TV and one stabilizer.  At the time of purchasing, the first opposite party agreed that the TV has high quality and long term use and also gives a 5 year warranty card.  After one week the first opposite party delivered the TV at the home of the complainant.

 

On 02/10/2016, the said TV defaulted and the complainant informed the first opposite party about the defect of the television and regarding that the first  opposite  party  registered  the  complaint  to  the  second  opposite party.     

                                                                                                                           (Cont....2)

 

-2-

 

As per the complaint,  the technician came and inspect the TV and he said that TV Board is defective and also he said that now the board is not available in the company.

 

The opposite parties did not take any steps for replacing the TV or curing the defect of the TV.

 

The opposite parties had played fraud on the complainant.  They are liable to replace the Television or refund the price of the product and also compensate the damages and hardships suffered by the complainant.

 

Opposite parties did not appear before this Forum hence made exparte.

 

The point for consideration is whether there was any deficiency in service from the part of the opposite parties, and if so, for what relief the complainant is entitled to?

 

Complainant  adduced evidence by way of chief affidavit.  Ext.P1 and Ext.P2 were marked.  Ext.P1 is the copy of original bill and Ext.P2 is the copy of warranty card. 

 

The Point:-  The complainant alleges that, the opposite parties sold large screened TV with 5 year warranty to the complainant.  Original Bill and warranty card issued by the first opposite party at the time of purchasing to the complainant. Complainant produced the bill and warranty card before this  Forum.   It is clear that the opposite party sold the above said TV to the complainant with 5 year warranty.  Notice served to the opposite parties.  But they did not appear before this Forum.  So they called, set exparte.

 

Hence the petition allowed.  The Forum directs the opposite parties to refund the price of the product and also directed to pay Rs.5,000/- as compensation  and  Rs.3000/-  as  cost  of  the  petitioner within 30 days of the

 

 

                                                                                                                       (Cont....3)

 

-3-

 

receipt of the copy of this order, failing which the amount shall carry 12% interest per annum from the date of default.

 

Pronounced in the Open Forum on this the 30th day of January, 2019.

 

                                                                                                        Sd/-

                                                                                           SMT.ASAMOL P.  (MEMBER)

                                                                                                        Sd/-

                                                                                       SRI. S. GOPAKUMAR (PRESIDENT)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

           

 

APPENDIX

 

Depositions :

On the side of the Complainant :

Nil

On the side of the Opposite Party :

Nil

Exhibits :

On the side of the Complainant :

Ext.P1            -  The copy of original bill

Ext.P2            -  The copy of warranty card

On the side of the Opposite Party :

Nil.

 

            Forwarded by Order,

 

 

                 SENIOR SUPERINTENDENT