Orissa

Rayagada

CC/10/2016

D.Uma Sankar Gupta - Complainant(s)

Versus

Maa Majhigouri Telecom, - Opp.Party(s)

Self

08 Mar 2016

ORDER

          DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, RAYAGADA

                                                                                               

                                           C.C. Case  No. 10/ 2016.

 P R E S E N T .

Sri Pradeep Kumar Dash, LL.B,                             President.

Smt. Ch.  Nirmala Kumari Raju, LLB,                     Member

D. Uma Sankar Gupta, S/o: D.Manmatha Rao, Main Road, Gudari, Dist:Rayagada.

                                                                                                            …….Complainant

                                                                      Vrs.

1. Maa Majhi Gouri Mobile Phone, Sales and Service, Gudari Rayagada.
2. The Manager, LAVA India Pvt. Ltd., Noida (U.P).
3. Sreevani Traders, Rayagada.

                                                                                                      ………Opp.Parties

Counsel for the parties:

For the complainant: In Person

For the O.Ps: Self

 

 

                                                            JUDGMENT

                        The facts of the complaint in brief is that  the complainant has purchased  one mobile phone Lava  Irish X-1, IMEI No.1911416150586556 and 911416150632053 on dt. 17.03.2015 from the authorized dealer  O.P.No.1 with a consideration of Rs.7,200/-. But to his utter surprise within four months of its the set started trouble and did not function properly   and immediately the complainant approached the O.p No.1 but the O.p No.1  requested to approach the Service Centre at Rayagada. On the request of the O.P 1 the complainant approached the O.P 3 to rectify the defect. The complainant approached  O.p 3 number of times but there was no positive action as such the complainant was caused mental agony and financial loss and  finding no other option  approached this forum for relief  and prayed  to direct the O.Ps  to replace  the defective mobile set with a new one and  pay compensations   for mental agony and award cost of the litigation.

 

 

                                                                            2

                                                        

                        On being  noticed by this forum the opposite parties appeared self and file written version and obliged the notice and agreed to obey the order of the forum in any condition. The forum also  believed the allegations of the complainant and hence, we passed the order and dispose of the matter with the following directions.

                                                                 

 

                                               

                                                               ORDER

                        The  Opposite Parties  are directed to replace the mobile set of the same model with fresh warranty or to pay the cost of the mobile to the complainant  within one month from the date of receipt of this order, failing which the  complainant has liberty to file execution proceeding U/s 27 of the C.P Act,1986. Pronounced in open forum today on this 24^hday of March,2016 under the seal and signature of this forum.

                         A copy of this order as per the statutory requirements be forwarded to the parties    free of charge.

 

Member                                                                                               President

Documents relied upon:

By the complainant:

1. Xerox copy  invoice  Nill  dt.17.03.2015.

By the Opp.Party: Nil

 

                                                                                                  President