West Bengal

Bankura

CC/8/2023

Samir Bala - Complainant(s)

Versus

M.D., M/S Maruti Tractors - Opp.Party(s)

Anirban Banerjee

28 Nov 2024

ORDER

IN    THE   DISTRICT   CONSUMER   DISPUTES   REDRESSAL COMMISSION, BANKURA

  Consumer Complaint No.08/2023

        Date of Filing:  24/01/2023

Before:                                        

1. Samiran Dutta                                     Ld. President      

2. Siddhartha Sankar Bhui                     Ld. Member

 

For the Complainant:Ld. Advocate Anirban Banerjee

For the O.P.: None

 

Complainant:

Sri Samir Bala, Son of Satish Bala, resident of village- Panchpara, P.O.- Ghoradanga, P.S.- Patrasayer, Dist.- Bankura,( W.B), pin- 722206

 

Opposite Party:

1.M.D., M/S Maruti Tractors, Regd. Office- 474, G.T. Road, Jora Mandir, Purba Burdwan, P.O. & dist.- , Purba Burdwan (W.B.) Pin-713101

2. Branch Manager, M/S Maruti Tractors, Bishnupur branch, Bhagat Singh More, Bishnupur, P.O. & P.S.- Bishnupur, Dist.- Bankura (W.B.), pin-722101

3. . Branch Manager, L & T Financial Services Ltd., Bankura Branch, Durgapur by-pass Road, Lalbazar, Bankura, P.O. & P.S. & Dist.- Bankura (W.B.), Pin- 722101

 

Order No.22,

Dt.28-11-2024

Complainant files hazira through Advocate.

The case is fixed for Ex-parte hearing.

No step is taken by the O.P.s who are found absent on repeated call.

The Complainant’s case is that he purchased one tractor Swaraj-PTL 855 FE vide Engine No.475003/SZB01801,  Chasis No.WZCB51918150476 from O.P.2 with the financial assistance of Rs.5,90,000/- from O.P.3 under Loan Agreement No.OKG002010F1801272139, dated: 22/06/2018 and got it delivered under Road Challan dated: 28/03/2018. No dues Certificate has been issued by O.P. No.3 on 31/10/2023 after filing of the present case but O.P. No.1 & 2 / M/s Maruti Tractors (Dealers) have not yet issued Registration Certificate, Insurance Policy Document and Tax Token in favour of the Complainant and as such he cannot use the Tractor for his livelihood.. The Complainant has therefore approached this Commission for appropriate relief.

                                                                                                                                                                                      Contd……p/2

Page: 2

Despite service of Notice by Speed Post none of the O.P.s turned up to contest the case.

Perused the petition of complaint and the documents on record including No Dues Certificate.

Heard Ld. Advocate for the Complainant.

Prima facie case of the Complainant is established.

It is the bounden duty of the Product Seller to furnish requisite papers i.e. Registration Certificate, Insurance Policy document and Tax Token at the time of delivery of the product but in this case O.P. NO.1 & 2 being the Product Seller have failed to do so which amounts to deficiency in service. The Complainant is therefore entitled to get the relief as prayed for.

Hence it is ordered……

That the case be and the same is allowed Ex-parte against all the O.P.s but without cost.

O.P. No.1 & 2 are directed to issue Registration Certificate, Policy Document, Tax Token etc. in favour of the Complainant within a month from this date in default necessary order will be passed.

If for any administrative ground it is not possible for O.P. NO.1 & 2 to comply with this order they are directed to contact with concerned manufacturing company to replace the Tractor in question by a new one to facilitate the issue of the aforesaid requisite papers from the concerned authority within the stipulated period and in that case the Complainant shall bear the additional cost if any for the same.

 

       __________________                                    ________________                

   HON’BLE   PRESIDENT                            HON’BLE    MEMBER