The Group General Manager, IRCTC Limited, 9^th

……Appellant/Opposite Party

V e r s u s

M.Suresh Kumar, S/o P. Ramadasan, Chief Manager, Canara Bank, Sivagiri Branch at Hospital Road, Sivagiri.

Appeal under Section 15 of the Consumer Protection Act, 1986.

BEFORE:  

Argued by:

PER JUSTICE SHAM SUNDER (RETD.), PRESIDENT

“ For the reasons recorded above, we find merit in the complaint and the same is partly allowed. OP is directed :-

i)      To make payment of an amount of Rs.6880/- spent by the complainant on travelling and allied expenses from Chandigarh to Delhi and back on 27.11.2010 and 28.11.2010.

ii)     To make payment of an amount of Rs.15,000/- as compensation to the complainant for harassment, mental agony and inconvenience caused to him.

iii)   To make payment of an amount of Rs.7500/- to the complainant towards litigation expenses.

This order shall be complied with by the OP within one month from the date of receipt of its certified copy, failing which, the amounts mentioned at S.No.(i) & (ii) of the para aforesaid shall carry interest @12% p.a. from the date of filing of the present complaint, till its realization, besides costs of litigation, as mentioned above”.

2.           The facts, in brief, are that on 09.11.2010, the complainant, in order to go for a Picnic to Alwar, booked an e-ticket of FQ 001 –Gairy Queen Special Train, for 27.11.2010, through the website of IRCTC. The tickets for

3.           It was further stated that there was wrong facilitation of Picnic Tour – Ticket Booking, on the website of IRCTC, whereas, the said services were not actually available and the rolling stock was also not ready for the season 2010-11. It was further stated that, no communication, was sent by the Opposite Party, either by e-mail or by mobile set, to the complainant, that the services aforesaid, for 27^th

4.           It was further stated that the refund, aforesaid, had been made on 29.11.2010thth 

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Pronounced.

January 1, 2014

Sd/-

[JUSTICE SHAM SUNDER (RETD.)]

PRESIDENT

Sd/-

(DEV RAJ)

MEMBER

Rg