Case of the complainant Sandeep    is that on 11.08.2014,  he had purchased  one Micro Max Unite-2   mobile handset for Rs.6800/- vide bill  invoice No.1196 dated  11.8.2014(Ex.C-1)  from Lap top Depot  i.e. from opposite party No.1.  It was manufactured by   Micromax  Informatics Ltd. i.e. opposite party No.3.  Global Communication, Hisar i.e. opposite party No.2  is  service centre of the Company. Just after 15 days of the purchase, mobile hand set stopped working. Complainant went to service centre and lodged his complaint on 26.8.2014. Despite repeated visits of the complainant to the service centre, mobile hand set was not returned to him nor he was given any satisfactorily reply. Averring it,  as deficiency of service,  complainant has come to this forum for replacement of the mobile hand set to him or refund of its price, with upto date interest,  besides  damages for his  harassment and litigation expenses.

2.           All the opposite parties have been duly proceeded ex-parte vide order of this forum dated 23.2.2015.

3.            In order to make out  his case, the complainant has placed on record Ex.C-1 copy of sale invoice dated 11.8.2014; Ex.C-2 copy of  job sheet dated 26.8.2014 and Ex.C-3 his own supporting affidavit.

4.            There is no reason to disbelieve or to dis-credit, aforesaid pleaded case of the complainant, which  gets full support and corroboration, not only from his own supporting affidavit, but also from aforesaid documentary   evidence on record,  including copy of  purchase bill and copy of job sheet of the service centre. Bare perusal of copy of job sheet Ex.C-2,  shows that there was problem in the mobile hand set regarding its application loss of user data. Therefore it is proved that defective mobile hand set was sold to the complainant,  which could not be brought in order by the service centre and further that it  was kept back  by the service centre  and   is not returned to the complainant, repaired or unrepaired. It   is not only deficiency of service, but  is also unfair trade practice on the part of the opposite parties.

5.            Resultantly, this complaint is hereby allowed, with a direction to the opposite parties, to return  duly repaired mobile hand set, in proper working order to the complainant or in alternative  to refund   its price of Rs.6800/- within 15 days from the date of getting copy of this order.

Announced.                                                          President,

03.03.2015                                                 District Consumer Disputes

                                                                   Redressal Forum, Hisar.

                                                                        Member/03.03.2015