31/08/2009 <br /> Complainant:-IP<br /> Opposite-Party:-<br /> <br /> This is a complaint filed by the complainant stating that he has paid Rs.500/- on 26/06/2009 as registration fee and received subscriber enrolment form. Though the form states that activation is likely to be in 7-10 working days, there is no response from the opposite party even after two days. Complainant has registered his complaint also. He has made repeated calls and told the opposite party that he would appear before the Consumer Forum or Police. Senior officer of Airtel Bharti Limited with their men and get the wiring done and assured that by the evening installation will be done. The opposite parties are absolutely irresponsible and insensitive towards the problem of the complainant. The complainant submitted that he has asked the opposite party to cancel the connection and undo wiring enabling the complainant to get the net from any other service provider. The complainant submitted that the Forum may kindly consider the matter and help him. <br /> Notice was issued to the opposite party. Notice was served and in spite of service of notice, he has not appeared and contested the matter. Therefore, he placed exparte. <br /> <br /> Perused the complaint and documents. The complainant has also filed his affidavit evidence also. In his affidavit evidence, he has reiterated all the facts stated in the complaint.<br /> The wife of the complainant was present in person on 25/08/2009 before this Forum and submitted that the complainant has received cheque for Rs.500/- on 13/07/2009 from the opposite party. Her statement was recorded in the order sheet. As per the case of the complainant, he has paid Rs.500/- as registration fee on 26/06/2009 and refund was received on 13/07/2009 within 20 days from the opposite party. The complainant himself has requested to cancel the connection and undo the wiring thereby enabling him to get the net from any other service provider. So under these circumstances, there remain no disputed points or issues to be decided between the parties. However, there is some delay on the part of the opposite party in giving internet connection. The opposite party could have given connection immediately. On account of delay the complainant has suffered some inconvenience and mental tension. The opposite party being a service provider should not have taken long time to give connection after receiving registration fee. Therefore, there is some lapse on the part of the opposite party. The opposite party should see that customers are served in a better and proper way and the opposite party though promptly refunded the amount should have sent a letter of apology for delay in giving connection. In future the opposite party must be very careful in giving proper and in efficient service to the customers. With this warning, the case can be closed since there is no dispute or any matter to be decided. In the result, the complaint is closed and disposed off.<br /> <br /> MEMBER MEMBER PRESIDENT<br />