District Consumer Disputes Redressal Commission ,Faridabad.

Consumer Complaint  No.399/2024.

 Date of Institution:20.05.2024.

Date of Order: 23.10.2024.

Sushama Pandey W/o Sh. Anil Pandey r/o H.NO. 90, Nangla Enclave, Part-II, NIT, Faridabad.

                                                                   …….Complainant……..

                                                Versus

1.                Kotak Mahindra Bank Ltd., 27, BKC C-27, Block G, Bandra Kurla Complex Bandra (East) Mumbai – 400 051 through its Authorized Person.

2.                Kotak Mahindra Bank Ltd., Near 1-2 Chowk, NH-2, NIT, Faridabad – 121001 through its Branch Manager.

                                                                   …Opposite parties……

Complaint under section-12 of Consumer Protection Act, 1986

Now  amended  Section 34 of Consumer protection Act 2019.

BEFORE:            Amit Arora……………..President

                             Mukesh Sharma………..Member

Indira Bhadana………….Member.

PRESENT:                   Shri  R.K.Saini,  counsel for the Complainant.

                             Ms. Swati Chawla, AR on behalf of opposite party.

ORDER:  

                             Today the case fixed for  issuing notice to opposite parties.  Ms. Swati Chawla, AR on behalf of opposite parties appeared and suffered a statement that “today I tender NOC and waived off amount of Rs.17547.42, clear all dues and terminate the loan account bearing No. CFB885844.  Nothing is due against the complainant and entire liability of the complainant towards the opposite party bank has been satisfied full and final.

                             On the other hand, Shri R.K.Saini, counsel for the complainant suffered a statement that “Today I received original NOC form opposite party and press for harassment and litigation charges.”

2.                          On the basis of the NOC dated 30.09.2024 issued by the opposite party to the complainant, the Commission is of the opinion that after filing of the complaint  NOC was issued by the opposite party  to the complainant. The complainant  is harassed by the Act of opposite parties  Hence, opposite parties are deficient in service on their part.  Hence the complaint is disposed off with the direction to opposite parties to pay Rs.1100/- as compensation on account of mental tension, agony and harassment.  Opposite parties are also directed to pay Rs.1100/- as litigation expenses to the complainant. Compliance of this order be made within 30 days from the date of receipt of copy of order.  Copy of this order be given to the parties  concerned free of costs and file be consigned to record room.

Announced on:23.10.2024                                   (Amit Arora)

                                                                                  President

                     District Consumer Disputes

           Redressal  Commission, Faridabad.

                                                                               (Mukesh Sharma)

                                                                                      Member

          District Consumer Disputes

                                                                    Redressal Commission, Faridabad.

                                                                          (Indira Bhadana)

     Member

          District Consumer Disputes

                                                                    Redressal Commission, Faridabad.