Orissa

Rayagada

CC/211/2016

Debarate Pandey - Complainant(s)

Versus

Intex Techniologies Ltd., - Opp.Party(s)

Self

11 Nov 2016

ORDER

            DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA

                         

                                            C.C. Case  No.211/ 2016.

P R E S E N T .

Sri Pradeep Kumar Dash, LL.B,                             President.

Sri Gadadhara Sahu, B.Sc.                                    Member

            Debabrata Pandey, aged abaout186 years, S/o Sri Ajaya Kumar Pandey, At/Po       Gulunthi, Via: Ramanaguda, Dist. Rayagada.                                                                                                                                                                                   ………Complaint

                                                            Vrsus

 

1. Intex technologies(P) Ltd., D 18/2,Okhla Industrial Area, Phase-II, New Delhi,110020.
2. M/s Mansa Trading Co., GK Padhi Complex, Near Hotel Kapilah, New Colony,Rayagada,765001,Odisha.           
3. M/s Bankeswari Maa Cell Point, Old Gate, Station Road,Rayagada,765001,Odisha.                                                                                   ……...Opp.Parties

Counsel for the parties:

For the complainant: In Person

For the O.Ps: slef

 

                                                            JUDGMENT

                        The facts of the complaint  in brief is that,  the complainant has purchased  one Intex  mobile  from O.p. No.2 with a  consideration of Rs.8,100/- on 23.07.2015    and during its warranty period the  mobile set  was  found defective  and     for which  the complainant informed to the O.p. No.2  on 14.05.16      but the O.Ps failed to repair the mobile set    and hence finding no other option  the complainant  approach this forum and prayed to direct the O.ps  to  replace the mobile set or   refund the cost of the mobile set  and  claim compensation for mental agony   and cost of  litigation  and such other relief as the forum deem fit and proper .Hence, this complaint.

                                                     

                                 On being noticed, the Op 3 appeared and filed written version inter alia denying the petition allegations on all its material particulars. The Op 1 & 2  neither  appeared nor filed any written version and as  the O.p 1 & 2  were  set exparte. It is submitted by the OP 3 that  The complainant  has used the mobile and  with an intention to get  new set  he made a false bill  and made  false  case  to harass the OP 3.  The complaint petition  not maintainable against the OP 3 and liable to be dismissed.

 

                        Heard and perused the complaint petition and documents filed by the complainant and we accept the grievance of the complainant. The Complainant  argued that the O.ps have sold a defective  mobile set  to the complainant and claimed that the O.ps caused deficiency in service and deprived of the complainant of enjoyment of the mobile set  since the date of  its purchase  which caused mental agony and harassment to the complainant.

Now we have to see whether there was any negligence of the Ops  in providing  after sale service  to the complainant as alleged ?

 

We perused the documents filed by the complainant.  Since the mobile set found defective after its purchase    and   the complainant  informed the Ops regarding the defect but the  Ops   failed to remove  the defect . At this stage we hold that  if the mobile set  require  service within its warranty period  and if the OP failed to remove the defects, then it can be presumed that it is defective one and if the defective mobile set  is sold to the complainant , the complainant is entitled to get refund of the price of the article or to replace a new  one or  remove the defects  and also the   complainant is entitled  and has a right to claim compensation and cost to meet his mental agony , financial loss.  In the instant case  as it is appears that the mobile set  which was purchased by the complainant had developed  defects  within  its warranty period and the O.ps were unable to restore its normal functioning during the warranty period. It appears that the complainant invested  a substantial amount and purchased the mobile set  with an expectation to have the effective benefit of use of the article. In this case, the complainant was deprived of getting beneficial use of the article and deprived of using the mobile set  for such  and the defecates were not removed by the O.ps who  know the defects from time to time from the complainant.

Hence, in our view the complainant has right to claim compensation to meet  his mental agony, financial loss. Hence,  it is ordered.

 

                                           ORDER

                        The  opposite parties  are directed to replace  the  mobile set  and give fresh warranty   within one month from the date of receipt of this order and pay the cost and compensation of Rs.1500/- to the complainant. Failing which the O.Ps are liable to refund the purchased amount of the mobile.

                        Pronounced in open forum today on this 26^th day of November,2016 under the seal and signature of this forum.

                         A copy of this order as per the statutory requirements , be forwarded to the parties    free of charge.

 

 

            Member                                                                                               President

Documents relied upon:

By the complainant:

1. Copy of   Money Receipts.
2. Copy of Intex Mobile details

 

 

 By the Opp.Party: Nil

 

                                                                                                           President