DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, BHIWANI.
CONSUMER COMPLAINT NO.287 of 15
DATE OF INSTITUTION: - 09.10.2015
DATE OF ORDER: -07.12.2015
Raman Kumar son of Sh. Om Kanwar, resident of SB-211, New Bharat Nagar, Bhiwani.
……………Complainant.
VERSUS
- Intex Technologies India Ltd, B18/2/2, Okhla Industrial area, Phase-2, New Delhi.
- GMG communication (Intex Service Centre), Radhika Complex, Hansi Gate, Bhiwani.
- Simran Super Store, Shop No. 6b, Near Sabzi Mandi, Rohtak Road, Bhiwani.
………….. Opposite Parties.
COMPLAINT U/S 12 OF CONSUMER PROECTION ACT
BEFORE: - Shri Rajesh Jindal, President
Shri Balraj Singh, Member
Smt. Ansuya Bishnoi, Member
Present:- Complainant in person.
Ops are exparte.
ORDER:-
Rajesh Jindal, President:
Brief facts of the present complaint are that he purchased a mobile set of Intex Company from OP no. 3 for Rs. 7450/- with warranty period. The complainant alleged that after purchasing the mobile set, it stopped working. The complainant alleged that he asked his friend to get it checked at intex service centre at Bhiwani because he did get a job recently at Rewari. It is alleged that his friend visited to the office of opposite party and they gave him a job sheet and asked him to wait for a week. But after one week his friend again visited to the office of opposite party about the defect but to no avail. The complainant further alleged that due to the act and conduct of the Ops he has to suffer mental agony and harassment. Hence, it amounts to deficiency in service on the part of OPs and as such, he has to file the present complaint & prayed for seeking compensation.
2. In order to make out his case, the complainant has tendered into evidence documents Annexure C-1 to Annexure C-7 and closed the evidence.
3. We have heard the complainant in person. He reiterated the contents of the complaint. He submitted that since 17.06.2015 the mobile handset is lying with OP no. 2 service centre because his mobile handset was not switching on and it was not working. None appeared on behalf of the Ops. Hence they were proceeded against exparte vide separate order dated 07.12.2015.
4. We have perused the relevant record. The complainant deposited his mobile handset with OP no. 2 vide job sheet dated 17.06.2015 Annexure C-3. In the said job sheet Annexure C-3, the problem reported has been shown as handset is dead. The handset in question was purchased by the complainant vide bill dated 22.06.2014 Annexure C-2. The handset became default during the warranty period. The Ops are liable to repair the mobile handset of the complainant free of cost. According to the complainant despite his several visits and telephonic calls no response was received from the OP no. 2. Taking into account the facts of the case, we partly allow the complaint of the complainant and direct the Ops to rectify the defect of the mobile handset of the complainant and defective parts of the mobile handset be replaced, if needed. The Ops are directed to pay Rs. 2,000/- as compensation to the complainant for mental agony and harassment. This order be complied with by the Ops within 30 days from the date of passing of this order. Certified copies of the order be sent to the parties free of costs. File be consigned to the record room, after due compliance.
Announced in open Forum.
Dated: 07.12.2015. (Rajesh Jindal)
President,
District Consumer Disputes
Redressal Forum, Bhiwani.
(Ansuya Bishnoi), (Balraj Singh),
Member. Member.
