PRESIDENT, DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SAMBALPUR

Consumer Complaint No.- 200/2024

Present-Dr. Ramakanta Satapathy, President,

  Sri. Sadananda Tripathy, Member

Ashis Kumar Tripathy, Aged about 37 years,

S/O-Anil Kumar Tripathy,

R/O-House No.4, Russel Lane, Near Church, near Priya Tent House Shop, Kulutkani, Charbhati, Ps-Dhanupali, PO/Dist-Sambalpur-768001.

Mob-8763634440                                                          ……………..Complainant

Vrs

Indian Railway Catering And Tourism Corporation Ltd.

B-148, 11^th Floor, Stateman House, Barakhamba Road, New Delhi,

Pincode-110001.                                                            ……….....Opp.Party

Counsels:-

1. For the Complainant           :- Self
2. For the O.P.                         :- Ex-parte

Date of Filing:01.07.2024,  Date of Hearing :23.09.2024  Date of Judgement : 28.10.2024

Presented by Sri Sadananda Tripathy, Member.

1. The brief fact of the Complainant is that on dt. 17.06.2024, the Complainant cancelled two PNR bearing No. 6334972800 and 6863429199 online on Indian Railway Catering and Tourism Corporation Ltd’s website by his smart phone and received two confirmation SMS on his smart phone at about 12.17 PM and 12.23 PM stating therein “Amt 705.36 will be refunded within 3-4 days. On dt. 20.06.2024, the Complainant received Rs. 705.36 in the Bank account against one cancelled PNR out of two aforesaid PNR. On dt. 22.06.2024 at about 8.19 am after login to aforesaid IRCTC account, the Complainant checked cancelled PNR Ticket Refund history and came to know that Refund Status showing as “Refunded “on dt. 18.06.2024 for the aforesaid two cancelled PNR. On 24.06.2024 at about 10.30, the Complainant visited the Bank and asked regarding the transaction details as per the reference ID given by IRCTC. The Branch Manager of Bank denied by replying that he is unable to check the same because the payment gateway of IRCTC for online transaction is out of their knowledge. As per the SMS sent to the Complainant by IRCTC both the refund amount should be credited to the bank account by dt. 21.06.2024 but the same was not credited to the bank account of the Complainant. Thereafter several trial and visiting to Railway authority, on dt. 25.06.2024 having all the efforts, the Complainant finally received the second cancelled PNR refund amount of Rs. 705.36 in the bank account. As mentioned aforesaid, the Complainant has suffered a lot of mental ponder, mental, physical and psychological harassment, agony, loss of work, spoiled his precious time and resources and very much disappointed with IRCTC though, after having several attempts to solve his issue, the Complainant has received all the cancelled PNR refund in the bank account.  Hence deficiency in service on the part of the OP.
2. The OP has not filed any Version.
3. After perusing the case record and evidences, it is observed that the OP has not refunded the cancellation amount in time as a result the Complainant has suffered a lot. Hence, deficiency in service found against the OP.  Accordingly it is ordered.

                                      ORDER

The O.P is directed to pay an amount of Rs. 15,000/- towards physical strain and mental agony suffered by the Complainant as compensation and Rs. 5,000/- towards the litigation expenses to the Complainant within 30 days from the date of order, failing which the amount will carry with 9% interest per annum till realization to the complainant.

Order pronounced in the open Court today on 28^th day of Oct, 2024.

Free copies of this order to the parties are supplied.