FINAL ORDER/JUDGMENT
SMT. SAHANA AHMED BASU, MEMBER
The facts, as stated in the complaint and emerged from the documents attached with it, are that Humara India Credit Cooperative Society Ltd. and Sahara Credit Co operative Society Ltd. are Financial Institutions. Complainant invested Rs. 48,150/- to the OPs on 11.08.2018, 27.02.2012 and 22.02.2012 respectively for a period of 24 months. OPs issued certificate bearing Nos. 438000246498, 438000246496 to 438000246497, 351002959339 and 351002959319 to the complainant. The maturity date of those certificates are 11.08.2020, 27.07.2020 and 22.02.2020 respectively and the total maturity value of those certificates is Rs. 92,006/-. Despite repeated request, the OPs did not refund the matured amount. Complainant further alleges that there is gross deficiency in service and unfair trade practice on the part of the OPs.
In view of the gross deficiency in service and unfair trade practices of the OPs, complainant has filed the instant consumer complaint seeking payment of matured amount along with compensation and litigation cost.
Despite service of notice of the complaint, the OPs did not turn up to contest the case by filing WV within the statutory period as prescribed under the CP Act, 2019.
Complainant has filed her evidence supporting the allegations made in the complaint petition. Complainant has also filed various documents in support of his case. Despite given opportunities the OPs failed to file their WV within the statutory period.
We have considered the argument of the Ld. Advocate for the complainant and examined the record.
It is not in dispute that the complainant invested Rs. 48,150/- to the OPs against certificate Nos. 438000246498, 438000246496 to 438000246497, 351002959339 and 351002959319. The maturity dates of those certificates are 11.08.2020, 27.07.2020 and 22.02.2020 respectively. Despite several request, OPs did not pay the matured amount of Rs. 92,006/- to the complainant. OPs are fully aware that they are liable to pay the matured amount to the complainant on its maturity. Complainant invested her hard-earned money with the OPs. The OPs are deliberate to make illegal gains and to deprive the complainant from her lawful right. In fact, the OPs withhold the maturity amount which no doubt deceitful manner of trade.
OPs have not filed their WV denying the allegations made in the complaint petition. Complainant in her affidavit did support the allegations made out in the complaint. Therefore, it cannot be said that complainant has failed to prove deficiency in service and unfair trade practice of the OPs. The act of the OPs is a clear case of deception, which resulted in the injury and loss of opportunity to the complainant. Had the complainant not invested her money to the OPs, she would has invested the same elsewhere. Complainant cannot be wait indefinitely to get the matured amount. Complainant has suffered mental agony and harassment. It is settled principal of law that the compensation should be commensurate with loss of suffered and it should be just, fair and reasonable and not arbitrary. To get relief, complainant has to wage a long drawn and tedious legal battle. In these circumstances, the complainant is entitled to get the maturity amount of Humara India Credit Cooperative Society Ltd (Golden 24) and Sahara E. Shine along with compensation and litigation cost.
Based on the discussion above, the Consumer Case is allowed in part ex parte against the OPs with the following directions :-
- OPs are directed to pay matured amount of Rs. 92,006/- (Rupees ninety two thousand six) only to the complainant.
- OPs are further directed to pay Rs. 10,000/- (Rupees ten thousand) only as compensation to the complainant on account of mental agony and physical harassment.
- OPs are also directed to pay Rs. 5,000/- (Rupees five thousand) only towards litigation cost to the complainant.
The above directions be complied by the OP within a period of 90 days from today. For failure or omission in compliance within the stipulated period, the complainant shall be at liberty to put the order in execution as per CP Act.
Copy of the judgment be supplied to the parties free of cost as per CP Act. Upload the judgment on the website of this Commission for perusal of the parties.
