Complaint Case No. CC/163/2024 | ( Date of Filing : 24 May 2024 ) |
| | 1. MR ANUJ GUPTA | E-930, 2ND FLOOR, CHITRANJAN PARK, NEW DELHI 110019 | SOUTH | DELHI |
| ...........Complainant(s) | |
Versus | 1. HERO ELECTRONIX PVT. LTD | ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017 | SOUTH | DELHI | 2. NIKHIL RAJPAL CEO OF HERO ELECTRONIX PVT. LTD. | ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017 | SOUTH | DELHI | 3. ADITYA AGRAWAL, VICE PRESIDENT OF HERO ELECTRONIX PVT. LTD. | ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017 | SOUTH | DELHI | 4. NITIN DUA, VICE PRESIDENT OF HERO ELECTRONIX PVT. LTD. | ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017 | SOUTH | DELHI | 5. ROSHAN, EMPLOYEE REPRESENTATIVE OF HERO ELECTRONIX PVT. LTD | ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017 | SOUTH | DELHI | 6. CLICKTECH RETAIL PRIVATE LIMITED | 18 RABINDRA SARANI, PODDAR COURT GATE NO. 2, GROUND FLOOR, KOLKATA, WEST BENGAL 700001 PRESTIGE STERLING SQUARE, 3RD FLOOR, STATE BANK OF INDIA ROAD, SHANTHALA NAGAR, ASHOK NAGAR, BENGALURU, KARNATAKA | BENGALURU URBAN | KARNATAKA |
| ............Opp.Party(s) |
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Final Order / Judgement | DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-II Udyog Sadan, C-22 & 23, Qutub Institutional Area (Behind Qutub Hotel), New Delhi- 110016 Case No.163/24 Mr. Anuj Gupta S/o Mr. Kapil Kanwar Gupta R/o E-930, 2nd Floor Chitranjan Park, New Delhi-110019. .…Complainant VERSUS Hero Electronix Pvt. Ltd. Through Its CEO/Owner/Directors Nikhil Rajpal, CEO of Hero Electronics Pvt. Ltd. Aditya Agrawal Vice President of Hero Electronix Pvt. Ltd. Nitin Dua Vice President of Hero Electronix Pvt. Ltd. Roshan Employee/Representative of Hero Electronix Pvt. Ltd. ….Opposite Parties Coram: Ms. Monika A Srivastava, President Ms. Kiran Kaushal, Member Present: Adv. Rohit Gupta and Adv. Nisha for complainant. Present: OP ex-parte. ORDER Date of Institution:03.06.2024 Date of Order :02.07.2024 President: Ms. Monika A Srivastava A complaint has been filed by the complainant stating that he had purchased a product from the OP namely, Qubo Smart Cam 360 Ultra 2K CCTV Security Camera however, he was satisfied with the product and raised complaints against it to the OP. It is alleged by the complainant that the device needs to be de-commissioned from the premises of the complainant as the OP has unauthorised access to other devices of similar make. In reply, to the legal notice of the complainant OP refunded the amount of the product Rs.2,999/- and as a goodwill gesture gave another product of Rs.5,490/- outdoor CCTV to which the complainant agreed and accepted. It is further explained by the OP that video/footage recorded by CCTV security camera products are encrypted and are only accessible by the customer through his or her registered account from the App of OP. It is clarified that OP does not have access to any personal data and information in respect of the products or customers and does not have any remote access to the data and information in respect of the issue raised by the complainant. In the light of the facts enumerated that the complainant has accepted the refund as well as the outdoor CCTV the amount of the product purchased by the complainant, this complaint is rejected. Copy of the order be given to the parties as per rules. File be consigned to the record room. order be uploaded on the website. | |