Delhi

South Delhi

CC/163/2024

MR ANUJ GUPTA - Complainant(s)

Versus

HERO ELECTRONIX PVT. LTD - Opp.Party(s)

ROHIT GUPTA

02 Jul 2024

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-II UDYOG SADAN C 22 23
QUTUB INSTITUTIONNAL AREA BEHIND QUTUB HOTEL NEW DELHI 110016
 
Complaint Case No. CC/163/2024
( Date of Filing : 24 May 2024 )
 
1. MR ANUJ GUPTA
E-930, 2ND FLOOR, CHITRANJAN PARK, NEW DELHI 110019
SOUTH
DELHI
...........Complainant(s)
Versus
1. HERO ELECTRONIX PVT. LTD
ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017
SOUTH
DELHI
2. NIKHIL RAJPAL CEO OF HERO ELECTRONIX PVT. LTD.
ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017
SOUTH
DELHI
3. ADITYA AGRAWAL, VICE PRESIDENT OF HERO ELECTRONIX PVT. LTD.
ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017
SOUTH
DELHI
4. NITIN DUA, VICE PRESIDENT OF HERO ELECTRONIX PVT. LTD.
ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017
SOUTH
DELHI
5. ROSHAN, EMPLOYEE REPRESENTATIVE OF HERO ELECTRONIX PVT. LTD
ALL 1 TO 5 AT A 41, L 4, 2ND FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MAIN MATHURA ROAD, NEW DELHI 110044, ALSO AT 503, 5TH FLOOR, RECTANGLE 1, D4, SAKET DISTRICT CENTER, NEW DELHI 110017
SOUTH
DELHI
6. CLICKTECH RETAIL PRIVATE LIMITED
18 RABINDRA SARANI, PODDAR COURT GATE NO. 2, GROUND FLOOR, KOLKATA, WEST BENGAL 700001 PRESTIGE STERLING SQUARE, 3RD FLOOR, STATE BANK OF INDIA ROAD, SHANTHALA NAGAR, ASHOK NAGAR, BENGALURU, KARNATAKA
BENGALURU URBAN
KARNATAKA
............Opp.Party(s)
 
BEFORE: 
  MONIKA A. SRIVASTAVA PRESIDENT
  KIRAN KAUSHAL MEMBER
 
PRESENT:
Adv. Rohit Gupta (D/6242/22) and Adv. Nisha (D/5969/2023) for complainant.
......for the Complainant
 
Dated : 02 Jul 2024
Final Order / Judgement

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-II

Udyog Sadan, C-22 & 23, Qutub Institutional Area

(Behind Qutub Hotel), New Delhi- 110016

Case No.163/24

 

Mr. Anuj Gupta

S/o Mr. Kapil Kanwar Gupta

R/o E-930, 2nd Floor

Chitranjan Park, New Delhi-110019.                         .…Complainant

 

                                                           VERSUS

 

Hero Electronix Pvt. Ltd.

Through Its CEO/Owner/Directors

 

Nikhil Rajpal, CEO of Hero Electronics Pvt. Ltd.

 

Aditya Agrawal

Vice President of Hero Electronix Pvt. Ltd.

 

Nitin Dua

Vice President of Hero Electronix Pvt. Ltd.

 

Roshan Employee/Representative of

Hero Electronix Pvt. Ltd.                                               ….Opposite Parties

 

Coram:

Ms. Monika A Srivastava, President

Ms. Kiran Kaushal, Member

 

Present:    Adv. Rohit Gupta and Adv. Nisha for complainant.

Present:    OP ex-parte.

 

ORDER

 

Date of Institution:03.06.2024

Date of Order       :02.07.2024

President: Ms. Monika A Srivastava

 

          A complaint has been filed by the complainant stating that he had purchased a product from the OP namely, Qubo Smart Cam 360 Ultra 2K CCTV Security Camera however, he was satisfied with the product and raised complaints against it to the OP.  It is alleged by the complainant that the device needs to be de-commissioned from the premises of the complainant as the OP has unauthorised access to other devices of similar make.

 

          In reply, to the legal notice of the complainant OP refunded the amount of the product Rs.2,999/- and as a goodwill gesture gave another product of Rs.5,490/- outdoor CCTV to which the complainant agreed and accepted.  It is further explained by the OP that video/footage recorded by CCTV security camera products are encrypted and are only accessible by the customer through his or her registered account from the App of OP.  It is clarified that OP does not have access to any personal data and information in respect of the products or customers and does not have any remote access to the data and information in respect of the issue raised by the complainant.

 

In the light of the facts enumerated that the complainant has accepted the refund as well as the outdoor CCTV the amount of the product purchased by the complainant, this complaint is rejected.

 

          Copy of the order be given to the parties as per rules. File be consigned to the record room. order be uploaded on the website.

                                                                                                                                                                                                                  

 
 
[ MONIKA A. SRIVASTAVA]
PRESIDENT
 
 
[ KIRAN KAUSHAL]
MEMBER
 

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