Delhi

East Delhi

cc/829/2013

MR.SANDEEP TYAGI - Complainant(s)

Versus

HEALTH SANETURY - Opp.Party(s)

18 Nov 2013

ORDER

                     DISTRICT CONSUMER DISPUTE REDRESSAL FORUM- EAST DELHI

                                                     Govt of NCT Delhi

          CONVENIENT SHOPPING CENTRE, 1^st FLOOR, SAINI ENCLAVE, DELHI 110092    

                                  

Consumer complaint no.   829/2013

 

In matter of

 

Mrs Preeti Tyagi,

w/o-Mr Sandeep Tyagi  

R/o-HN.-1/2636, Ram Nagar

Loni Road, Delhi  110032……….……………………………..…………….Complainant

 

                                                                    Vs

 

Health Sanctuary

Through its Managing Directo/General Manager

100, New Rajdhani Enclave,

Preet Vihar, Delhi 110092 ……………………………….………………….Respondent                                                                                                       

 

                                                                                                       Date of Institution - 26/09/2013

                                                                                                       

                                                                                                       Date of Order         -     /01/2016

Order by Dr P N Tiwari, Member : 

 

Brief Facts of the case    

                                                                                             

Mrs Preeti Tyagi, adult, complainant, wished to get her unwanted hair growths removed at chin and neck region, so she contacted Health Sanctuary who assured her for total removal of unwanted hairs through laser procedure. Complainant agreed and paid Rs 8000/- for 6+2 sittings. As per terms and conditions of Laser treatment, complainant has to come at opponent’s address every month. Sittings started. But her chin hairs were growing very fast so she was advised to visit twice a month. Complainant was satisfied with the procedure.                                

                                                                                                                                    Page 01

 

                                                Consumer complaint no.   829/2013

It was alleged that due to faulty hair removing machine, she sustained some skin injury at her chin. The complainant asked for the refund of her amount paid but opponent assured for extending their sitting schedule till her full satisfaction.

As complainant was not getting desired results, so again refund of amount was demanded. There was no response from the respondent. Legal notice was served and later case was filed.

After pursuing the records, notice was served to respondent. Respondent did not file their written version in time. On request from respondent, opportunity was given conditionally ie after paying the cost, written version will be taken on record. But respondent did not pay cost hence their written version was not taken on record. Complainant filed evidences on affidavit which are not controverted by respondent.

We have gone through the records. The evidences placed by the complainant is uncontroverted on record. There is specific allegation that there is no relief to the complainant after the treatment. The complainant has alleged on oath that there is increase in the growth of hairs. The act of respondent amount to unfair trade practice.

We allow this complaint. The respondent is directed to refund to the complainant the amount deposited by the complainant with 9% interest from the date of filing of this complaint till paid. Complainant shall also be paid Rs 10,000/- as compensation which shall also include the cost of litigation.

The order copy be sent to the parties as per act and file be consigned to the record room.

(Dr) P N Tiwari  - Member                                             Md Poonam Malhotra-Member                 

                                         Mr N A Zaidi - President                                          Page 02