The complainant’s case is as follows:

            The complainant was an account holder of the respondent Bank and availed their credit facility with Credit Card No.4346771008146434. While he was using the credit card he made purchase for bill amount of nearly Rs.6000/- to 7000/-. The complainant realized that the respondent bank was debiting exorbitant amount by way of service charges and as interest amounting to 100% to 150%. So the complainant wanted a statement of account to clear the debit. But the respondent informed him that the statement would be supplied on payment of Rs.150/- per month and if the complainant wanted the statement for the entire period of 18/20 months the total charges would amount Rs.2000/-. The complainant wanted to cancel the arrangement and sent the card to the respondent bank duly destroyed and advised them to inform the balance to be paid by him. The respondent informed over phone that the amount would be Rs.8500/-. Hence the complainant demanded a statement and the respondent did not furnish the statement. On December 2007 the respondent furnished a statement demanding amount of Rs.11,494.57 as against Rs.8500/- demanded in September 2007 and the amount increased to Rs.12,544.62 in January 2008. The complainant asked for the reasons for such increase. But the respondent threatened him to black list him in the RBI Website CIBIL if the complainant did not pay the exorbitant amount. Hence the complaint is filed praying to direct the respondent to furnish him the actual details of debits , made to him for the purchases.

 

            2. The respondent called absent and declared exparte.

 

            3. The complainant has filed affidavit and produced documents and marked as Exhibits P1 to P3.

 

            4. The complainant’s case is that he had used the Credit Card facility for 18 to 20 months. When he realized that the respondent bank was debiting exorbitant amount by way of service charges and interest the complainant decided to stop using credit card. The complainant requested to inform him the balance to be paid by him The respondent informed him the balance amount as Rs.8500/-. Later on December 2007 the balance amount to be paid increased as Rs.11,494.57 and further increased to 12,544.62 on January 2008. The complainant requested the reason for such an increase. But he was threatened to black list him in the RBI Website. The complainant has right to know the details of his account and also the reason and rules regarding the calculation. Being a scheduled bank functioning under the rules and regulations governed by the RBI, the respondents cannot deny this right. So the complainant is entitled by all means to know the details of debits.

 

5.There is no evidence to the contrary.

 

            6. In the result the complaint is allowed and the respondent is directed to furnish actual details of debits made to the complainant for purchase and the details of calculating interest there on. They are further directed to pay Rs.2000/- (Rupees Two thousand only) as compensation and Rs.500/- (Rupees Five hundred only) as costs to the litigation. Comply the order within one month.

 

 

 

            Dictated to the Confdl. Asst., transcribed by her, corrected by me and pronounced