Date of Filing:19.10.2018

                                                                                Date of Order:25.11.2019

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM – I, HYDERABAD

P r e s e n t­

   HON’BLE  Sri  P.VIJENDER, B.Sc. L.L.B., PRESIDENT

HON’BLE Sri  K.RAM MOHAN, B.Sc. M.A L.L.B., MEMBER

  HON’BLE  SMT.CH.LAKSHMI PRASANNA, B.Sc, L.L.M, (PGD – ADR) MEMBER   

    ON THIS THE MONDAY   THE 25^th    DAY OF NOVEMBER, 2019

C.C.No.397 /2018

Between

Sri L. Jayarao,

S/o. L J Samuel, Aged 60 years,

Occ: Retired Government  Employee

R/o. H.No.6-1-281, Third Floor,

Flat No.303, Gharonda Perumal Apartments,

Padmaraonagar, Secunderabad – 500 025.               ……Complainant

And

Hathway Cable & Datacom Ltd.,

Office at 303 & 304,

Third Floor, Stanza Building,

Liberty Circle, Himayathnagar – 500 029

Rep.by its Manager.                                                       ….Opposite Party

Counsel for the complainants                   :  Iccran  Kumar.

Counsel for the Opposite Parties            :   Absent

O R D E R

(By Sri.  P. Vijender, B.Sc., LL.B., President on behalf of the bench)

1)            This complaint  has been   preferred under Section 12 of the  Consumer  Protection  Act,  1986   alleging   that the opposite party  having collected the amount for shifting of internet services failed to complete it.    Hence  a direction   to the opposite party to  refund  the amount received from  the complainant towards shifting charges and award a sum of Rs.20,000/- as damages  for causing mental agony and inconvenience to the complainant by not shifting the internet service  connection and award of 5000/- towards cost of the present complaint proceedings.

2)                      Complainant’s case in brief is that:

                   The complainant has taken internet connection from the opposite party in the year 2016 with  account number  1117852260 and thereafter regularly used the services and paid the  charges from time to time.  Subsequently he shifted residence to   house No. 6-1-281, Flat No.303 situate at   3^rd Floor of the  Gharonda Perumal Apartments in Padmarao Nagar locality  in the second week of August, 2018.  He intimated to opposite party  change of address and requested to transfer  the connection from old address to new one .  The complainant was  informed by customer care services of opposite party that they will depute one Sri Nagaraju, technician  for shifting  of the service  connection. The said Nagaraju visited the complainant new address and informed that he will  fix the router  at the new address of the complainant along with cables  after the payment of Rs.2,596/-.  Complainant agreed for it and  gave a cheque bearing No.000073 dt. 25.8.2018 towards the charges for shifting.

                              The above said cheque it was encashed by opposite  party  along and collected   the cables. The complainant was informed that  in the next 24 hours connection will be given and he can utilize the internet service.  Believing  the same complainant waited to receive the internet service connection but even after laps of 24 hours  there was no internet  connection and complainant  could not utilize the service.  The complainant could not able to watch T.V., Computer and other services.  Opposite party having collected the required charges for shifting  of the service connection failed to provide the same and it amounts to deficiency of service.  Complainant visited opposite party several  times for getting connection  of internet but there was no use.

                                    Left with no alternative the complainant obtained a new connection with a different service provider by incurring  higher expenditure.  There after the complainant  asked the  opposite party to refund the amount collected from him.   But there was no response.  Hence the present complaint.   

3)             Opposite party despite even after     service of notice of this complaint did not appear.  Hence complaint is proceed against the opposite party in  ex-partee.                       

4)                            In the enquiry     the complainant  got filed his  evidence affidavit  reiterating  the  material facts  of the complaint and  to support  the same  got  exhibited  seven documents.

   5)        On a  consideration  of material  brought on the record  the following points have emerged for consideration:        

1. Whether  the  complainant could make out a case of  deficiency of service on the part of  the opposite party?
2. Whether the complainant is entitled for reliefs prayed for in the complaint?. 
3. To what relief?

6)      Point No.1:   Exhibit A1 to A7 receipts from the opposite party evidences that  complainant was having internet connection from opposite party  and paid  monthly  charges from 6.10.2016  inwards .  These documents fortified  the complainant version that he had net service connection from the opposite party before shifting   to the present address.  Complainant paid  service charges  for shifting net connection  to the new house.  Since opposite party has chosen not  to appear and contest  the claim of the complainant and since documents placed on record  evidences  the net connection service was  there to the complainant from the opposite party earlier there is no reason for disbelieve   the  complainant version that opposite party  having collected required   charges  for shifting  of  net service connection failed to complete the job and  it amounts to deficiency in service.  Accordingly the point is answered in favour of the complainant.

8)       Since the complainant obtained new  internet connection as from other service provider he is entitled  for   refund of the amount paid to opposite party towards charges for shifting of the net service connection to new address.   By nor shifting  service connection even after collecting  the necessary charges,  the opposite party caused inconvenience to the complainant. Hence  the complainant is entitled for compensation apart from refund of the amount paid by complainant.  Accordingly the point is answered.

9)       In the result,  the complaint  is  allowed in part  directing the opposite party:

          1.  To refund  the amount of Rs.2,596/-  to the complainant.

          2. To pay Rs.5,000/- as damages for causing mental agony and  

               inconvenience to the complainant by not shifting the net service

               connection.

3.     To pay Rs.1,000/- towards cost of this complaint.

                                        Time granted  for compliance is thirty days  from the 

                   receipt of the order.

                             Dictated to steno  , transcribed and typed  by her  and pronounced by us on the 25^th day of November, 2019.

  MEMBER                                      MEMBER                            PRESIDENT                   

                                                  APPENDIX OF EVIDENCE

                                                   WITNESS EXAMINED

                                                              NIL                                               

Exhibits  filed on behalf of the Complainant:

Ex.A1-  Copy of receipt dt. 6.10.2016

Ex.A2 - Copy of receipt dt. 24.12.2016

Ex.A3 - Copy of receipt dt. 25.3.2017

Ex.A4 –Copy of receipt dt. 28.6.2017

Ex.A5 –Copy of receipt dt. 8.1.2018

Ex.A6 – Copy of receipt dt. 9.7.2016

Ex.A7 – Copy of receipt dt. 2.8.2016

Exhibits filed  on behalf of the Opposite parties:

Nil     

                                                                                                                                                           MEMBER                             MEMBER                                       PRESIDENT