By: Smt. PREETHI SIVARAMAN.C, MEMBER (In-Charge of President)

               On 7-12-2018 complainant had booked  one Hotel room at Srilanka  for his relative through GOIBIBO application in India and paid  Rs. 1041/- (Rupees One thousand and forty one only) for that . The address of the hotel is The Castle , 140 Adiambalama Road, PIN-11500, Siduwa, Srilanka.  On 8-12-2018, when complainant’s relative reached there but no such hotel was there in that locality.  Moreover, the place

mentioned where the hotel situated is a remote area of Srilanka and there is no scope for this kind of hotel.  Thereafter complainant’s relative hired a taxi from Airport for enquiring about this hotel and with the help of taxi driver, he had find out   accommodation in another hotel for rent.  Thereafter, he registered complaint in GOIBIBO helpline and they enquired about this, but didn’t take any action regarding this. Thereafter complainant had   filed a petition before National Consumer Helpline and opposite party called the complainant and enquired about this, but they didn’t take any action. Thereafter the National Consumer Helpline directed the complainant to wait for 5 days and directed to file a complaint before Consumer disputes Redressal Forum.  Due to the repeated request of the complainant,  opposite party returned  Rs. 1041/-(Rupees One thousand and forty one only) to complainant on 10-01-2019.  But complainant’s relative suffered a lot  due to the deficiency of service  done by opposite party in a  strange  place like Srilanka .  Hence this  complaint. 

             Notice sent from this Forum through speed post to opposite party and notice  served on them and they did not turn up .  Hence opposite party  was set exparte.

           In order to substantiate  the case of the complainant,  he filed an affidavit   in lieu  of Chief examination and the documents  he produced  were marked  as Ext. A1 to A3   Ext.A1 which is the copy of Hotel confirmation Voucher where check in  and checkout dates were mentioned, Ext.A2 which is the copy of details of the Hotel ‘The Castle’, Ext.A3  which is the copy of the  Transport  and Tour invoice.            

           The allegations  against  opposite party  is proved by the unchallenged  evidence  of complainant .  Hence we allow this complaint holding that opposite party is deficient in service.

         Therefore we direct the opposite party to pay Rs. 5,000/-(Rupees Five thousand only) to complainant  for the mental agony and hardship suffered by him by the act  of the  opposite  party and Rs. 5,000/-(Rupees Five thousand only) as compensation  for the deficiency  in service of opposite party and financial loss  sustained  by complainant and Rs. 2000/- (Rupees Two thousand only) as cost.  The order shall be complied  within one month  from the date of receipt of copy of this order.

          If the above said  amount  is not paid  to the complainant within  30 days  from the date of receipt  of copy  of  this order, the opposite party is liable to pay  the interest at the rate of 12% per annum on the said amount from the date of receipt of the copy  of this  order till realisation.