Orissa

Rayagada

CC/49/2020

Sanjukta Pradhan - Complainant(s)

Versus

Foreign Holics - Opp.Party(s)

Self

08 Apr 2021

ORDER

DISTRICT   CONSUMER DISPUTES REDRESSAL COMMISSION,

POST  /  DIST: Rayagada,  STATE:  ODISHA,  Pin No. 765001.

                                                      ******************

C.C.case  No.     49      / 2020.                              Date.      7    . 4. 2021

P R E S E N T .

Sri   Gadadhara  Sahu,                                                      President.

Smt.Padmalaya  Mishra,.                                                 Member

 

Smt. Sanjukta Pradhan,  W/O: Braja Sundar Nayak,  Goutam Nagar, 6th. Lane,   Po/Dist:Rayagada   (Odisha). 765  001.                                  

                                                                                                …. Complainant.

Versus.

1.The Manager, (Seller),  Foreign Holics, 17871727/12, Bazar Ghumiran , Near Chowk Jaisisng, Inside Gilwali Gate, Amritsar- 143001.

2.The  Manager, Flipkart Internet Pvt. Ltd., (Flipkart online marketing), 3^rd. block coramangala, Bengalore- 560034.

3.Ekart Logistics, Flipkart Courier service, Saipriya Nagar, Rayagada-765  001.                                                                                               

                                                                                                   … Opposite parties.

Counsel for the parties:                                 

For the complainant: - Self..

For the O.Ps  :- Set exparte..

                                                          J u d g e m e n t.

          The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of  price  towards   non  supply  of  ordered   articles  to the complainant  which was ordered on  internet..       

On being noticed  the O.Ps neither entering in to appear before the forum nor filed their  written version inspite of more than  5 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.Ps.  Observing lapses of around 1 year  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  the  counsel for the complainant set the case  exparte against the O.Ps. The action of the O.Ps is against the principles of  natural justice as envisaged  in the  C,.P. Act. Hence the O.P. set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.

          We therefore constrained to  proceed to dispose of the case, on its merit. 

          Heard from the  learned  counsel for the  complainant.   We perused the complaint petition and the document filed by the complainant.

         FINDINGS.

                The complainant has been heard at length & perused the records.

.               From the records it reveals that, the complainant has purchased a    Foreign Holics professional  3 pieces hair  brush/comb/Mirror set with  (Multi colored)   through  on line   bearing  Invoice  No.   FABFNF2100000416  Dt. 13.6.2020   from the O.P No.1 by paying a sum of Rs.449/-.  On being opened the  packet   only  one   mirror  was available   inside   the packet the 2 other items i.e. the flat brush and round brush (full set) were not available in the packet.  So the complainant informed to the O.Ps to send the ordered two items or in alternative  to refund the  purchase price    in turn the OPs  paid deaf  ear.   Hence this C.C. case.

.               From the records it is seen that, the complainant has filed Xerox copy of purchase bill which is in the file marked as Annexure-I.  Hence it is abundantly clear that, the complainant has repeatedly approached the OPs  to send the ordered two items or in alternative  to refund the  purchase price      where in the OPs  not heard

                 As the OPs deliberately lingering to file their written version or any other documents after lapses of above 08 months, and observing the present situation, and nothing adversary to the complainant as adduced by the OP. The District  Commission  relying on the version of the complainant is of the view that, there is vivid deficiency in service  and unfair  trade practice  by the OPs declining to redress the grievances of his consumers i.e.  the present complainant, hence the complainant is entitled to get the price of the said set along with such substantial compensation for all such harassment having been impounded with mental agony and deprivation of the use for the same   and so also the cost of litigation. We found there is deficiency in service by the OPs and the complainant is entitled to get relief.

                On appreciation of the evidences adduce before it, the District  Commission  is inclined to allow the complaint against the OPs.                                                           

O R D E R

                In  resultant the complaint petition  is allowed  on exparte against the O.Ps.

The O.P. No.1 (Manufacturer) is directed to refund  deposited amount   a sum of Rs.499/- besides  Rs.1,000/- for damages towards mental agony  inter alia Rs.1,000/-  for litigation expenses.

            The O.P. No. 2 (Flipkart) and O.P. No.3  are  ordered to refer the matter to the O.P. No. 1   for early compliance of the above order.

            The entire directions shall be carried out with in 45 days from the  date of receipt   of this order.   Copies be served to the parties  free of cost.

Dictated and  corrected by me.    Pronounced in the open forum on    7^th. .     day of    April, 2021.

 

                                                                                   MEMBER                                                PRESIDENT