Orissa

Jharsuguda

CC/115/2017

Dr. Prakash Chandra Rana S/O- Rabi Narayan Rana - Complainant(s)

Versus

Fly King Courier Service. - Opp.Party(s)

Geeta Sana

06 Mar 2018

ORDER

 

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, JHARSUGUDA

 

CONSUMER COMPLAINT CASE NO. 115 OF 2017

 

Dr. Prakash Chandra Rana,

S/O- Rabi Narayan Rana,

RO: Near Shiva Temple, S.D.O. Colony 

Ps/Dist: Jharsuguda, Odisha……….………………………..….…………Complainant.

                                                 

Versus 

 

Fly King Courier Service,

Mangal Bazar,

PO/PS/Dist- Jharsuguda, Odisha……………………..……..….……..Opp. Parties.

 

Counsel for the Parties:-

For the Complainant                                  Geeta Sana, Adv. & Associates.

For the Opp. Parties                                 Self (Ex-Parte)

 

Date of Order: 06.03.2018

 

Present

1. Shri Sundar Lal Behera, Presiden

2. Shri Santosh Kumar Ojha, Member.

3. Smt. Anamika Nanda, Member(W).

 

Shri Santosh Kumar Ojha, Member : -The brief facts of the complainant’s case is that, the complainant dispatched some medicines and a Traction Machine through O.P to Darjeeling on dtd.31.05.2017 but till date the said articles/consignment are not delivered to the addressee, hence this case.

 

The O.P failed to appear after receiving notice and stand ex-parte ultimately.

Heard from the complainant and perused the case record alongwith materials available. The complainant booked a traction machine alongwith some medicines costing Rs.18,181.67P in total having Courier Consignment Note No.215258677 dtd.31.05.2017 through the O.P(Fly King Courier Service). The O.P has charged Rs.900/- only for the said courier service but till date the said consignment has not been delivered in the address provided. After repeated requests also the O.P did not turn up. The O.P kept silent in this case which reveals that he has nothing to say in this case.

                                                                                                              .

Non delivery of the consignment after taking proper charges is nothing but is clear commitment of deficiency in service on the part of Courier Company which exactly happened in the present case. The O.P has not delivered the consignment in question to the addressee till date after taking proper courier charges from the complainant. Hence, we are in considered opinion to allow the complaint case with following directions to the O.P.

 

 ORDER

 

The O.P is hereby directed to return the consignment bearing Courier Consignment Note No.215258677 dtd.31.05.2017 to the complainant or pay Rs. 18,182/- (Rupees eighteen thousand one hundred eighty-two) only towards cost of consignment and pay a sum of 10,000/- (Rupees ten thousand) only to the complainant towards mental agony, harassment including cost of litigation within 30 (thirty) days from the date of receipt of this order , failing which the O.P shall be liable for interest @10% per annum on the abovementioned awarded amounts till its realization.

            Accordingly the case is disposed of.

Order pronounced in the open court today the 06^th day of March’ 2018. Free copy of this order shall be supplied to the parties as per rule. 

 

          I Agree.                I Agree

                                                                                                                       

A. Nanda,Member(W)           S. L. Behera, President                    S.K.Ojha, Member             

                                          Dictated and corrected by me

 

  S.K.Ojha, Member