Delhi

West Delhi

CC/14/645

Vipin Handa - Complainant(s)

Versus

Flora Interiors - Opp.Party(s)

31 Jul 2017

ORDER

CONSUMER DISPUTES REDRESSAL FORUM (WEST)

                            GOVERNMENT OF NCT OF DELHI

  150-151 Community Centre, C-Block, JanakPuri, New Delhi – 110058

 

                                                                                     Date of institution: 29.09.2014

Complaint Case. No.645/14                                        Date of order:   31.07.2017

IN  MATTER OF

Sh. Vipin Handa S/o Sh. M.R. Handa,R/o A-55 First Floor,Brotherhood Apartments,Vikaspuri, New Delhi-110018.                                                         

Complainant

VERSUS

1.        M/s Flora Interiors ( through its Directors/Managing Director/Principal Officer), 4/108, Vikaspuri, New Delhi -18. also at GG-1-99A, Vikaspuri, New Delhi-18.

                                                                                                            Opposite party no.1

2.        Mr. Manav Kumar, Director of M/s Flora Interiors, 4/108, Vikaspuri, New Delhi -18.   also at  GG-1-99A, Vikaspuri, New Delhi-18.                     

                                                                                                Opposite party no.2

ORDER

R.S. BAGRI,PRESIDENT

            Shri Vipin Handa  named above here in the complainant has filed the present consumer complaint  against M/s Flora Interiors and another  here in after in short referred as the opposite parties stating that  he is owner   in possession of house/property no. A-55 First Floor Brotherhood  Apartments, Vikaspuri New Delhi-110018 hereinafter for convenience referred as the house.  The opposite

 

parties vide interiors agreement dated 13.09.2013 promised to renovate the  house of the complainant within two months for sum  of Rs. 11,00,000/- .  Marriage of son of the complainant  was fixed for 29.11.2013.  The opposite parties failed to complete the work of the house within the period of two months.  Therefore, he performed marriage of his son in rented accommodation causing harassment and loss of reputation in the society. The complainantpaid Rs. 11,00,000/- to the opposite parties as per the agreement.  But the work done by the opposite parties is neither up to the mark nor as per specification of the agreement.  The opposite parties in spite of receipt of payment failed to complete the work of the house till December 2013.  They also failed toprovide basic services.  They left the premises without completing the work.  The complainant sufferedhumiliation, harassment and mental agonyonaccount of deficiency in service on the part of the opposite parties.  The complainant several times approached  the opposite parties to complete the renovation work  as the complainant is  residing  in a rented accommodation  on payment of Rs. 16,000/-  p.m.  But the opposite parties did not pay any heed .  Therefore,  the complainant was left with no option except to complete renovation/ repair  work at his own and spent Rs. 4,00,000/- .  The opposite parties are deficient in service and cheated the complainant.   The complainant  has suffered mental, physical and financial agony on account of deficiency in service on the part of the opposite parties.  The complainant  vide notice  dated 23.08.2014 asked  the opposite  parties  to refund 

 

Rs. 11,00,000/- received  for renovation  of the house , pay Rs. 5,00,000/-  damages 

on account harassment,  torture , physical, mental and financialharassment .But the opposite parties did not respond.  Hence the complainant filed the present complaint for directions to the opposite parties to return back a sum of Rs.11,00,000/- received by the complainant  with interest  @ 24% p.a., pay a sum of Rs. 5,00,000/- as compensation to the complainant  for  mental, physical and financial harassment caused by the opposite parties.

            Notice of the complaint was sent to the opposite parties.  But despite service none of the opposite parties appeared.  Therefore, the opposite parties were proceeded ex-parte vide order dated 09.12.2015. 

            When Sh. Vipin Handa complainant  was asked to lead evidence by way of affidavit he filed affidavit  narrating facts of the complaint.  He also relied  upon  interior agreement dated 13.09.2013  with annexures of specification of repairs,  pamphlets of the opposite parties,invoices dated 21.12.2013 and 31.12.2013, receipts  dated 15.09.2013, 26.09.2013 28.09.2013 07.10.2013, 17.10.2013, 26.10.2013, 14.11.2013, 18.11.2013, 25.11.2013, 01.12.2013, 04.01.2014, 10.01.2014,16.01.2014, 17.01.2014 19.01.2014, 20.01.2014, 01.02.2014, 02.02.2014, 03.02.2014, 20.02.2014,  02.03.2014, 04.03.2014, 14.03.2014,25.03.2014, 29.3.2014, 31.08.2014 and  receipt of serial no. 4397  and legal notice dated 23.08.2014.

              We have heard learned Counsel for the complainant and have gone  through the material available on record carefully and thoroughly .  

            The version of the complaint, affidavit  and documents   relied  upon by himhave  remained unrebutted and unchallenged, therefore, there is no reason to disbelieve the  unrebutted and unchallenged version and evidence produced by the complainant.

            The complainant from unrebutted version, affidavit and documents have been able to prove that the complainant vide interior agreement dated 13.09.2013 gave the house to the opposite parties for renovation on payment of Rs. 11,00,000/-. He paid the agreed amount of Rs. 11,00,000/- .  The opposite  parties failed to renovate the house as per the terms and  specification of the agreement dated 13.09.2013.  The complainant  had to  reside   in a rented accommodation for long period.He had to pay rent @ Rs. 16,000/- p.m.  The opposite parties left the house without completion of the interior work.  The  complainant  had to spent a sum of Rs. 4,00,000/-  on  completion  of the work.  Therefore, there is unfair trade practice and deficiency in service on the part of the opposite parties. The complainant suffered mentally, physically and financially.  Therefore, we direct the opposite parties to pay  sum of Rs. 4,00,000/-  spent by the complainant in repair

 

 of the house with interest  @ 9%  p.a. from date of filing the complaint and a sum of Rs. 1,00,000/- on account of mental, physical and financial  sufferings as well as litigation expenses.

Order pronounced on :31.07.2017

• Compliance of the order be made within 30 days after receipt of the order.
• Copy of order be sent to the concerned parties free of cost.
• Thereafter, file be consigned to record.

                  

 

(PUNEET LAMBA)                                                              ( R.S.  BAGRI )

                         MEMBER                                                                        PRESIDENT