DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION PALAKKAD

Dated this the 07^th  day of  July, 2022

Present  :  Sri.Vinay Menon V., President        

             :   Smt.Vidya.A., Member

             :   Sri. Krishnankutty.N.K.,Member

Date of filing: 17/11/2021

                                           CC/199/2021

    Hassan.A,                                        -               Complainant

    S/o. Abdulazees, Plapully,

    Korrakkad, Verkoli (PO),Palakkad- 678 552.

    (Adv.Prabhu Dhandapani) 

                                                          Vs

    1. Flipcart Internet Private Limited,       -             Opposite Parties

        Vaishnavi Summit Ground Floor,

        7^th main 80 feet,Road, 3^rd block, Bangalore,

       Karnataka 560034

   2.Savadika Retail Private Limited

      Sy.No.696, Gundlapochampally Village

      Medchal mandal, Ranga reddy (Dist)

      Secyndrabad, Telegana.  501 401

      (By Adv.   )

   3.POCO Service Service Center, Apsara Complex

       Palakkad. 3st Znex Telecom, 1^st Floor,

     Mettupalayam Street, Opp. Das Agencies,

      behind HDFC ATM, Tharakkad.

                                                 O R D E R

By Sri. Krishnankutty N.K., Member

1.Pleadings of the complainant in brief.

(a)            The complainant made an online  order for POCO-C3 brand

mobile phone on 13.04.2021 from opposite party 1.  The same was delivered on  21.04.2021 through opposite party 2 which is the delivery agent of opposite party 1.  The product is   having a warranty of one year.

(b)          The mobile phone developed some  complaint after 2 weeks of

         purchase and  when it was taken to be opposite party 3 for servicing  they refused to attend to the complaint  under warranty  as the  warranty seals are open.

( c)           The complainant  mailed a complaint  to the opposite party-1,

           but they never responded.

2.           Notices were issued to all the opposite  parties.  Opposite party -3

  entered appearance and filed their version.  Since the complainant did not take effective steps to provide the exact address of opposite parties

       (1) and (2),  notices could not be issued to them.   Hence  case  as

       against opposite parties 1 & 2   stands abated. 

3.        Opposite party 3 filed their version, but it was rejected, since it was

     not in proper format and   not signed by their authorized officers.   

4.      From 07.04.2021 onwards both complaint  and opposite parties were 

     continuously  absent and hence the complaint was taken for orders

     based on merit.

5.      In the absence of proof affidavits, documents for evidence, admissions

     by opposite parties, arguments and counter  arguments etc. this

    Commission is unable to reach any conclusion  regarding the merits  in

    this matter.  Further, the continuous  absence  of the complainant

    during the proceedings, is a clear indication that he is not interested  to

    pursue the case.

    Hence the complaint is  dismissed. 

   Pronounced in the open court on this the 7^th  day of  July, 2022

                                                                           Sd/-

                                                                                     Vinay Menon V

                                              President.

                                                Sd/-

                                                                                               Vidya.A                                                                                                                     Member      

                                                                                                   Sd/-

                                                                                  Krishnankutty.N.K

                                                                                          Member

Exhibits marked on the side of complainant

Ext. A1– Series( a to c) photos of the product.

Exhibits marked on the side of Opposite parties

Nil

Witness examined from complainant’s side:- NIL

Witness examined from opposite party’s side:- NIL

Cost: