Orissa

Rayagada

CC/86/2018

Jagamohan Dora - Complainant(s)

Versus

Flip Kart.Com Sana RETAIL Pvt. Ltd. - Opp.Party(s)

Sri J. Dora

31 Jan 2019

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 86 / 2018.                                Date.   31   . 01   . 2019.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                   President

Sri Gadadhara Sahu,                                                                       Member.

Smt.Padmalaya Mishra,.                                                                Member

 

Sri  Jagamohan Dora,  S/O: Bansidhara Dora, At/Po: J.K.Pur, Dist.Rayagada, State:  Odisha.   .                                                                                                                                                                                                                                               …….Complainant

Vrs.

1.The Manager,  Flipkart .com, Sana Retail Pvt. Ltd., Ware house, Sy No. 696,Gundalapochampally village, Medchal Mandal, Rangareddy Dist: Secunderabad, Telanganana-501 401.

2,The Manager,  Xiaomi Service Centre, TVS Electronics Ltd., Shop No. 106,107, Ist. Floor, No. 18 Krishna Summit, Cuter Ring  Road, Above Khajana Jewelers, Mararthalli, Bangalore-560 037

3,The Manager, Sreevani Traders, New colony,  Ist. Lane, Upstair of Andhra bank, Po/Dist: Rayagada.                                            .…..Opp.Parties

Counsel for the parties:                         

For the complainant: - Jagannath Dora and associates, Rayagada.

For the O.Ps  :- Set exparte.

                                                J u d g e m e n t.

        The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of  price  towards  Redmi Note -4 (gold 64 GB)  mobile set which was  not functioning within the warranty period. The brief facts of the case  has summarised here under.

        That the  complainant  had purchased a  Redmi Note -4 (gold 64 GB)  mobile set from the O.P. No.2 by paying cash payment of Rs.12,999/- having  one year warranty  bearing  tax invoice No. FOYQGO311-006413885 00042401 on Dt.22.6.2017. The complainant booked the same through the O.P. No.1 on Dt. 21.6.2017 vide order No.OD109488193791451000. The booking company  had delivered the same during the month of June, 2017  in the residential address of the complainant.   The above set  became  defunct  with in warranty period with a  following  defects i.e. Physical key loss, Responsive power on fault etc.  Inspite of repeated contact to the O.Ps service centre situated  i.e. O.P. No.3   they  paid deaf ear   for repair or  replacement of the above set and after rectification after one day again the same problem persisted for which  the mobile phone is not working.    Hence  this case. The complainant prays the forum direct the O.Ps  to refund the purchase price of the above set  inter alia to pay  Rs.5,000/- towards mental agony and such other relief as the hon’ble forum deems fit and proper for the best interest of justice.

On being noticed  the O.Ps neither entering in to appear before the forum nor filed their  written version inspite of more than  05 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.Ps.  Observing lapses of around 7 months  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  the  counsel for the complainant set the case  exparte against the O.Ps. The action of the O.Ps is against the principles of  natural justice as envisaged  under section  13(2) (b)(ii) of the Act. Hence the O.P. set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.

        We therefore constrained to  proceed to dispose of the case, on its merit. 

        Heard from the complainant.   We perused the complaint petition and the document filed by the complainant.

         FINDINGS.

            The complainant has been heard at length & perused the records.

.           From the records it reveals that, the complainant has purchased a Redmi Note -4 (gold 64 GB)   mobile set from the O.P. No.2 by paying cash payment of Rs. 12,999/-  having  one year warranty  bearing  tax invoice No. FOYQGO311-006413885 00042401 on Dt.22.6.2017 (copies of the  tax invoice is in the file which is marked as Annexure-I). But unfortunately within   the warranty period  the above  set found defective and not functioning  properly. The complainant complained the OPs  service centre situated at Rayagada     for necessary repair in turn the OPs  paid deaf  ear.  

.           From the records it is seen that, the complainant has filed Xerox copy of purchase bill which is in the file marked as Annexure-I.  Hence it is abundantly clear that, the complainant has repeatedly approached the OPs  for the defective of above  set with complaints where in the OPs. service centre   found defect & noted with a comment.

            On examining the whole transactions, it is pertinent to mention here that, there is One year valid warranty for the alleged above set and the defect arose  within warranty period. As the OPs deliberately lingering to file their written version or any other documents after lapses of above 7(Seven)months and observing the present situation, and nothing adversary to the complainant as adduced by the OPs. The forum relying on the version of the complainant is of the view that, the alleged  set has inherent defect and there is vivid deficiency in service by the OPs declining to redress the grievances of his consumers i.e.  the present complainant, hence the complainant is entitled to get the price of the said set along with such substantial compensation for all such harassment having been impounded with mental agony and deprivation of the use for the same  for long time  and so also the cost of litigation. We found there is deficiency in service by the OPs and the complainant is entitled to get relief.

            On appreciation of the evidences adduce before it, the forum is inclined to allow the complaint against the Ops.

                                                                                                       

                                                            O R D E R

            In  resultant the complaint petition  is allowed  on exparte against the O.Ps.

           

            The O.Ps  are directed to return back the defective product from the complainant  by paying the price of the  Redmi Note -4 (gold 64 GB)  mobile set a sum of Rs.12,999/- besides  to pay an amount of Rs.1,000/- (Rupees One thousand)only  towards  compensation  for mental agony  and  Rs.1,000/-  against  litigation cost to the complainant.

            The entire directions shall be carried out with in 30 days from the  date of receipt   of this order.

            Dictated and  corrected by me.

            Pronounced in the open forum on        31st        day of     January, 2019.

 

 

MEMBER                                                           MEMBER                                   PRESIDENT