Order No. 11 dtd.24.04.19
Parties are absent today. Perused the complaint, written statement and documents filed by the parties. Heard the case on merit. The admitted facts of the case are that, complainant is a domestic category of consumer under Ops bearing consumer No. 01568989. It is also admitted fact that an energy bill of Rs. 31,177/- upto July-2016 served to the complainant-consumer, which is challenged in the complaint. On the otherhand the written statement files by Ops reveals that an amount of Rs. 19236/- was wrongly debited from complainant’s billing amount on the month of May-2015 from the total arrear outstandings of Rs. 23,859/-(upto April-2015), when the Audit Deptt. of Op noticed such wrong deduction again added the said disputed amount in the billing account of the complainant in the month of June 2016. The written statement of Ops is supported by attested copy of consumer billing statement of the complainant.
Considering the dispute, we are of the opinion that, the allegation of the complainant-consumer relates to wrong entry in the accounting procedure generated through the computer system, and no intentional or deliberate harassment has caused to the complainant by such inadvertent mistake. The energy bills charged and prepared by the Ops from the month of June-2016 can’t be treated as illegal or arbitrary and no deficiency in service is committed by the Ops. Complainant further alleges supply of low voltage. Ops filed a physical verification report dtd. 09.03.2018, which conducted on the presence of the complainant-consumer and the PVR reveals that consumer is availing 203.4 volts. Complainant does not challenge PVR filed by Ops.
Hence, we are of the opinion that Ops have not committed any deficiency in service as alleged by the complainant.
Accordingly, the complaint is dismissed without any cost on merit.
Pronounced in the open Court, this the 24th day of April,2019.
