EXTRACT OF ORDER NO.15 DTD.03.08.15
The complaint is for erroneous energy bills provided by the Ops to the complainant.
Complaint, in, brief reveals that complainant’s deceased father Sri Baishnab Ch.Pati was a consumer under Ops bearing Consumer No.G-23 and the new consumer A/C No.01113025. Complainant was availing power supply upto the year 1997 and paid the electricity charges accordingly, but the Ops demanded to change the ‘meter’ of the complainant. Accordingly on request of complainant installed a ‘China’ made meter in the residence of the complainant which was
running high and not upto the due consumption of the complainant. After due protest Ops installed a ‘SUZHOU’ meter by replacing the ‘China’ meter. Prior to installation of new meter in the year 2003 the old meter reflected a abnormal consumption of the electricity, complainant has approached to rectify the energy bill by way of oral and written complaint which was unheard by the Ops and threatened to disconnect the power supply. Hence, this complaint for reassessment of energy bills which were prepared on the basis of wrong meter reading. Though notice was served to all the Ops except OP No.4 no one preferred to appear into the dispute. Though OP No.4 appeared into the dispute but did not file any written statement. Hence, all the Ops set-exparte.
Heard the ex-parte submissions of Ld. Counsel for complainant who produced the attested photo copies energy b ills and written complaint to the Ops to substantiate his case. Equally we gone through the documents filed by the complainant, it is clear that prior to the year 2003 the energy bills supplied to the complainant reflects abnormal consumption of the electricity for ‘domestic category’ of consumer. In comparison to subsequent monthly energy bills such abnormal consumption is exposed. Further, when the Ops did not counter the same by producing any valid and cogent reasons, we arrive into a safe conclusion that the grievance of the complainant-consumer is justified and his prayer for rectification of energy bills should be revised, if the other formalities are completed.
Hence, it is directed complainant will apply before Ops in prescribed format for rectification of energy bills for the period prior to the year 2003 ( before installation of SUHOZAU meter). Equally, it is directed that Ops will revise the energy bills of the complainant for the said period after taking 3 months energy consumption from the date of installation of SUZHOU meter. The process of finalizing the energy bills will be completed within 30 days of receipt of application for revision of energy bills by the complainant. That apart the amount if deposited
by the complainant as per the order of the Forum same may be adjusted in the forth coming energy bills of the complainant. Accordingly the interim order is hereby vacated and the Ops will not take any coercive action against the complainant till compliance of this order.
The complaint is allowed in part without cost.
Pronounced in the open Court, this the 3rd August,,2015.
