Delhi

East Delhi

CC/933/2015

BHAVESH AGG - Complainant(s)

Versus

EUREKA FORBES - Opp.Party(s)

28 Feb 2017

ORDER

                  DISTRICT CONSUMER DISPUTE REDRESSAL FORUM, EAST, Govt of NCT Delhi

                  CONVENIENT SHOPPING CENTRE, 1^st FLOOR, SAINI ENCLAVE, DELHI 110092                                  

                                                                                                 

 

                                                                                                  Consumer complaint no.        933/2015

                                                                                                  Date of Institution                09/12/2015

                                                                                                  Order Reserved on               28/02/2017

                                                                                                  Date of Order                        28/02/2017  

                                                                                                        

In matter of

Mr Bhavesh Aggarwal, adult 

R/o  319A, Ramesh Park

Laxmi Nagar, Delhi 110092………………………….……..…………….Complainant

                                                                  

                                                                     Vs

 

1-The Ureka Forbes Ltd.

RO- 4A, Hasanpur Village,

IP Extn., Patpargunj,

Delhi 110092

 

2-The Ureka Forbes Ltd,

Cop. Office- B299-300, Dwarka sec. 7,

New Delhi 110075………………………..…………………………………  Opponents

 

 

Complainant……………………………………In Person

Opponent ……....…………………………….. Ex Parte

 

Quorum  -       Sh Sukhdev Singh      President

                         Dr P N Tiwari               Member                                                                                                   

                         Mrs Harpreet Kaur    Member

 

Order by Dr P N Tiwari  Member 

Brief Facts of the case                                    

Complainant had purchased one RO system from Eureka Forbes for a sum of Rs 14,000/ on 23/12/2013 vide order no. 361047395 with 2 years AMC up to 22/12/2015. The system was not working from 08/11/2015, so complainant approached OP1 for getting problem rectified as the AMC was to expire soon.  But despite of repeated follow up with OP1, his problem was not rectified thus he was compelled to purchase packed drinking water from the market.

 

 

Due to deficiency in service of OP1, filed this complaint claiming replacement of new RO system of Rs 14,000/- or heavy cost be awarded for harassment caused to the complainant.

Notice was served but, none appeared for OPs nor written statement or evidences were submitted. Case preceded Ex Parte and complainant filed his Ex Parte evidences on affidavit.  

Complainant did not put his appearance for perusal of his case after filing evidence on affidavit even on the date of argument.

File perused and order was reserved. By scrutinizing the facts and evidences on record, it was evident that complainant had purchased one RO system, but no evidence was on record and also no evidence of AMC. He did not put the service proof that problem was ever lodged for repair of water purifier system. He submitted evidence of affidavit stating that AMC was renewed. So, he restated for replacement of new system with cost of harassment in affidavit. No evidence on record which could prove for purchase of packed drinking from market.

A poorly drafted complaint without making service center as party and no AMC evidence on record claiming for replacement of system, have no merit. No deficiency or any cause of action shown against Registered office and Corporate office of OPs pertaining to the manufacturing defect in the system. 

So we are of the opinion that this complaint has no merit and deserves to be dismissed, so  dismissed with no cost to order.

 

The copy of this order be sent to the parties as per rules and file be consigned to the record room.

 

(Dr) P N Tiwari Member                                                                 Mrs Harpreet Kaur  Member                                                                                 

                                                       

                                             Shri Sukhdev Singh  President