ORDER BY HON’BLE MEMBER- MRS. M. SWAIN:

                                                                                                 JUDGMENT

            Complainant has filed this consumer complaint U/s.35 of C.P. Act, 2019 seeking following reliefs;

            “Direct the opposite parties to revise the inflated bills taking average of the meter reading as per the OERC guidelines, not to disconnect power supply to the premises and pay Rs.50,000/- towards mental agony and Rs.20,000/- towards financial loss including cost of litigation”.

            The brief fact of the case is that the complainant’s is a consumer and consumed electricity under opposite parties i.e. TPCODL vide consumer No.000003564483. The Complainant was paying monthly electricity dues as per meter reading and as per bill regularly. Being senior citizen the couples are very often went to their children who lived in Bhubaneswar every month. The connecting load of the complainant was at best 1.5k.w in maximum use but the opposite parties issued bills in inflated bills since long as per their own accord beyond the consumption by the complainant. As per previous I.A. No.51/20 the complainant paid Rs.10,000/- to the opposite parties on 19.2.2020 and subsequently paid  his monthly bill regularly. The opposite parties installed a new meter in the premises of the complainant on 19.2.2021.  As the opposite parties issued inflated bill not the actual consumption as per O.E.R.C norms the opposite parties should take three consecutive months meter reading and make it average and accordingly the irregular bills should be corrected. But after one month of installation of new meter the opposite parties issued bills of Rs.240/- on 15.3.2021. On 9.3.2021 opposite parties issued a bill to the complainant claiming previous arrear of Rs.41,648/- and notice also attached with the bill that if complainant does not pay the arrear bill within 15days of the receipt of the notice i.e. on 24.3.2021, the electricity supply shall be disconnected without revising the inflated bills of the complainant. On 21.3.2021 the opposite parties disconnected the power supply from the premises of the complainant without giving any alternate chance to the complainant being senior citizen couple the complainant suffered a lot in the hot weather as they are diabetic and other health problem so attitude of the opposite parties are not a humanitarian. The opposite parties did not correct the bill till date now the arrear amount shows Rs.20,012/- in the bill of January 2023, hence this complaint.

            Notice was issued to opposite parties on 23.3.2021 by Regd. Post the counsel for opposite parties file time petition for fifteen days on 23.3.2021 and after that they did not appear before the commission. Opposite parties never responded and was set ex-parte vide order No.18 dated 16.3.2023 as the opposite parties preferred not to appear they were set ex-parte and this Commission proceeded to dispose off the case.

            The opposite parties without correcting the electric bill as per norms of O.E.R.C  after installation of new meter on 19.2.2021 has demanded an arrear bill of Rs.20,012/-  is illegal arbitrary, whimsical and non application of mind for which we waive out the said arrear bill of Rs.20,012/- and direct the opposite parties not to disconnect the electric line to the complainant and issue correct bill in favour of the complainant. With the aforesaid observation and direction the consumer complaint is disposed of without any cost.