BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, SIRSA.
Consumer Complaint no. 26 of 2014
Date of Institution : 13.2.2014
Date of Decision : 21.9.2016.
Jagroop Singh s/o Sh.Ranjeet Singh, r/o village Gadrana, tehsil Dabwali, distt. Sirsa.
……Complainant.
Versus.
- Distributor, Bharat Petroleum Corporation Ltd. (Bharat Gas), Karan Gas Agency, Kalanwali, tehsil Dabwali, distt. Sirsa through its prop./Manager.
- Harmail Singh, Manager/Sanchalak of Karan Gas Agency, Kalanwali, tehsil Dabwali, distt. Sirsa through its prop./Manager.
...…Opposite parties.
Complaint under Section 12 of the Consumer Protection Act,1986.
Before: SHRI S.B.LOHIA…………………PRESIDENT
SHRI RANBIR SINGH PANGHAL ………..……MEMBER.
Present: Sh.N.K.Daroliya, Advocate for the complainant.
Sh.D.S.Bhangu, Advocate for Opposite parties.
ORDER
Case of complainant in brief, is that he is the holder of Gas connection no.10229. Whole activities of the gas agency i.e. regarding refilling etc. are checked and controlled by opposite parties no.1 and 2. In January, 2014, the complainant approached Ops no.1 and 2 for getting gas cylinder refilled against the said account, but they replied that already nine cylinders have been supplied with subsidy to the complainant, therefore, now he is not entitled for any cylinder with subsidy. The complainant shown the Ops his customer card, wherein only five cylinders with subsidy have been shown to be delivered to the complainant, but inspite of that, the Ops were never ready to supply the cylinder with subsidy. Thereafter, the complainant saw the official site of Ops, where it was found that the Ops shown the delivery of eight cylinders during the period from 10.6.2013 to 6.1.2014. Hence, the present complaint for compensation.
2. Upon notice, opposite parties contested the case by pleading that all the supply of cooking gas is distributed by the ops as per the rules and instructions of the company against the gas connections of the consumers. As per rules, the complainant is not entitled to any such other subsidy cylinders because rules and procedure is equal for all the consumers and there is no deficiency in service on their part.
3. In order to make out his case, the complainant has placed on record his affidavit Ex.C1 and documents Ex.C2 to Ex.C7, whereas nothing has been tendered in evidence by the opposite parties.
4. We have gone through the record of the case carefully and have heard learned counsel for the parties.
5. In the copy of customer card of the complainant Ex.C2, it is clearly mentioned that from 10.6.2013 to 15.1.2014 the complainant got refilled five cylinders from the opposite parties and the complainant was entitled for remaining four cylinders with subsidy. The opposite parties have wrongly denied to give cylinder to the complainant and have caused deficiency in service.
6. Keeping in view the facts and circumstances of the present case, we allow the present complaint and direct the opposite parties to pay a sum of Rs.10,000/- in lump sum to the complainant as compensation including the costs of refilling of four cylinders and subsidies thereon and also including litigation expenses within a period of one month from today, failing which the complainant will be entitled to interest @9% per annum from the date of filing of complaint till actual payment. A copy of this order be supplied to the parties free of costs. File be consigned to the record room after due compliance.
Announced in open Forum. President,
Dated: 21.9.2016. Member. District Consumer Disputes
Redressal Forum, Sirsa.
