BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, SIRSA.
Consumer Complaint no.216 of 2013
Date of Institution : 9.12.2013
Date of Decision : 29.7.2016.
Yash Pal Nanda son of Sh.Lekh Ram Nanda, r/o Gali Ram Swaroop Bansal Wali (Near Bansal Petrol Pump), Hisar road, Sirsa, tehsil and Distt. Sirsa.
……Complainant. Versus.
Dakshin Haryana Bijli Vitran Nigam, Sirsa through Executive Engineer, DHBVN, Division no.1, Sirsa, tehsil and distt. Sirsa.
...…Opposite party.
Complaint under Section 12 of the Consumer Protection Act,1986.
Before: SHRI S.B.LOHIA ………………… PRESIDENT
SHRI RANBIR SINGH PANGHAL…MEMBER.
Present: Complainant in person with Sh.Shankar Gupta, Advocate.
Sh.Devi Ram, J.E. with Sh.J.R.Garwa, Advocate for opposite party.
ORDER
It is the case of complainant that he being the consumer of Op bearing A/c No. OT12/ST-27/1310, received an excessive bill dt. 19.8.2013 for a sum of Rs.17,497/-. He lodged his complaint on 4.9.2013 with Op challenging the accuracy of meter. However, the complainant deposited the said bill on 30.8.2013 under force as the Op had threatened to disconnect the power supply. But, thereafter, instead of affixing a test meter, Op again sent a bill dt. 16.10.2013 of Rs.12,583/- and the complainant was forced to make payment of bill under threat of disconnection. The opposite party has failed to affix a test meter despite repeated requests made by complainant and legal notice sent to Op on 9.10.2013 through his counsel. Hence, the present complaint for refund of said amount Rs.30,080/- alongwith interest besides damages for harassment and litigation expenses.
2. Upon notice, Op contested the case by pleading that the bills in question are quite right for actual consumption. On the application of complainant, the meter was checked by Op on 9.11.2013 through Aqu check meter and the same was found Ok. Sanction load of this meter is 5.8 K.W. Thus, there is no deficiency of service on the part of Op.
3. In order to prove his case, the complainant has placed on record Ex.C1-his own affidavit; Ex.C2-affidavit of Sh.Krishan Kumar Clerk; Ex.C3 and Ex.C4-bills; Ex.C5-Acknowledgement; Ex.C6-legal notice; Ex.C7-postal receipt; Ex.C8-acknowledgement. On the other hand, Op has tendered in evidence Ex.R1-affidavit of Sh.D.R.Verma, SDO; Ex.R2-copy of meter complaint; Ex.R3-copy of complaint detail; Ex.R4-copy of Sundry Job order; Ex.R5-details regarding consumption.
4. We have heard learned counsel for the parties and have gone through the record carefully.
5. At the beginning of arguments, complainant, who himself is an Advocate and his counsel Sh.Shankar Gupta stated that there is no deficiency in service on the part of the department, however, behaviour of dealing employees of the department towards the complainant was not good and they failed to satisfy the complainant qua the bills raised by them at the early stage. Upon this, Sh.Devi Ram, JE, who is present on behalf of the department with Sh.J.R.Garwa, Advocate stated that in future, they will take care in order to satisfy the complainant, if required at any stage and for the misbehaviour, if any, occurred with the complainant, he felt sorry and tendered his unconditional apology on behalf of the employee of the department, who dealt with the complainant. With this discussion, both the parties become satisfied towards each other. In our view, in this situation, there is no need to heard the parties further in the matter. As such, complaint stands disposed off with no order as to costs. Copy of this order be supplied to the parties as per rules. File be consigned to record room.
Announced in open Forum. President,
Dated:29.7.2016. District Consumer Disputes
Redressal Forum, Sirsa. Member.
