DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, BHIWANI.
CONSUMER COMPLAINT NO.324 OF 2014.
DATE OF INSTITUTION: 27.11.2014.
DATE OF ORDER: 21.06.2017
Satnarain aged 61 years son of Shri Raghunath Sharma, resident of village Umravat, Tehsil & District Bhiwani, Connection No. UTID-0373.
………Complainant.
Versus
- D.H.B.V.N.L., Hisar, through its Managing Director, Hisar.
- Assistant Executive Engineer, Sub Urban Division No. 2, D.H.B.V.N.L., Bhiwani.
- S.D.O Operation, Sub Urban Sub Division No. 2, D.H.B.V.N.L., Bhiwani.
………Opposite Parties.
COMPLAINT U/S 12 & 13 OF THE CONSUMER PROTECTION ACT.
BEFORE: Shri Rajesh Jindal, President.
Mrs. Sudesh, Member.
Mr. Parmod Kumar, Member
Present: Sh. A.L. Hans, Advocate for complainant.
Shri Dariya Singh, Advocate for Opposite Parties No. 1 to 3.
ORDER:-
RAJESH JINDAL, President:
In brief, the case of the complainant is that the complainant had taken a electricity connection No. UTID-0373 for 1 KV load but the OP has increased the load of 2 KV. It is alleged that the OP issued a bill of April 2014 for a sum of Rs. 2003/-, while the complainant was receiving electricity bill between Rs. 300 to 400/- for the consumption of electricity. Thereafter, the OP issued a bill for the month of June 2014 for a sum of Rs. 28,338/-. The complainant went to the Ops times for correcting the same but to no avail. The complainant further alleged that due to the act and conduct of the respondents, he had to suffer mental agony, physical harassment and financial losses. Hence, it amounts to deficiency in service on the part of opposite parties and as such he had to file the present complaint.
2. Opposite parties on appearance filed written statement alleging therein that as per checking report done by Raj Kumar (J.E.) dated 27.04.2015 the connected load of the complainant was found as 1.826 K.W. The load of the complainant was increased as per M.D. verbal direction in the month of 8/2007 and the bill issued to the complainant are correct and as per load and consumption. It is submitted that the complainant is not depositing the same bills regularly. It is submitted that the respondents have correctly issued bill of Rs. 28,338/- for the month of June, 2014. It is submitted that the complainant never visited in the office of the answering respondents. Hence, in view of the circumstances mentioned above, there is no deficiency in service on the part of Ops and the complaint of the complainant is liable to be dismissed against respondents with costs.
3. In order to make out his case, the counsel for complainant has tendered into evidence documents Annexure C-1 to Annexure C-22 along with supporting affidavit.
4. In reply thereto, the counsel for Ops has tendered into evidence Annexure R-1 alongwith supporting affidavit.
5. We have gone through the record of the case carefully and have heard the learned counsels for the parties.
6. Learned Counsel for the complainant reiterated the contents of the complaint. He submitted that the complainant has taken a electricity connection for 1 KV load but the OP has increased the load of 2 KV. The OP issued a bill of April 2014 for a sum of Rs. 2003/-, while the complainant was receiving electricity bill between Rs. 300 to 400/- for the consumption of electricity. Thereafter, the OP issued a bill for the month of June 2014 for a sum of Rs. 28,338/-.
7. Learned Counsel for the Ops reiterated the contents of their reply. He submitted that as per the checking report of JE dated 27.04.2015 the connected load of the complainant was found in excess 1 K.W. Hence the load of the complainant was increased. He further submitted that the OP has rightly issued the bill for Rs. 28,338/- for the month of June, 2014 to the complainant.
8. In the light of the pleadings and arguments of the parties, we have examined the relevant material on record carefully. The complainant has produced the bill from 4.10.2011 to 7.12.2013 Annexure C-6 to C-15. Mostly the bills are within the amount of Rs. 300 to 500. The complainant has produced the bill dated 7.4.2014 Annexure C5, which has been issued for a sum of Rs. 2003/- and the bill dated 7.6.2014 Annexure C-4 has been issued for a sum of Rs. 28,338/-, in this bill consumption of unit has been shown as 3575, which seems to be on very higher side, because in view of the various bills produced by the complainant, no such huge consumption of electricity has been recorded. The bill dated 7.6.2014 Annexure C-4 showing the consumption of 3575 units may be due to the technical fault. Considering the facts of the case, we partly allow the complaint of the complainant against the OPs. The Ops are directed to overhaul the account of the complainant for the disputed bills and issue the fresh bills on the basis of the average consumption for a period of 6 months. The amount already deposited by the complainant against the disputed bill, to be adjusted in the fresh bill issued for the disputed period. The Ops are directed to comply with the order within 30 days from the date of passing of this order, otherwise the Ops shall be liable to pay a compensation of Rs. 2,000/- to the complainant. Certified copies of the order be sent to the parties free of costs. File be consigned to the record room, after due compliance.
Announced in open Forum.
Dated: 21.06.2017. (Rajesh Jindal)
President,
District Consumer Disputes
Redressal Forum, Bhiwani.
(Parmod Kumar) (Sudesh)
Member. Member
