Delhi

West Delhi

CC/17/546

RANBIR KAPUR - Complainant(s)

Versus

DECIBEL - Opp.Party(s)

04 Jul 2018

ORDER

CASE NO. 546/2017

Sh. Ranbir kapur,

S/o Late B.Mahto,

R/o GH-6/313,Paschim Vihar,

New Delhi-110087.                                      …….. Complainant      

 

VERSUS

1. Decible ,AP -41​  ,Mayapuri  Enclave ,CSC,                                                                                                                                 Pitampura,Delhi -110088.
2. Coolpad  Communications Private Limited, Shop   No. A1 & A2, Plot No.109 Tejs  Apart, Sector -44, Nerul Seawood , New Mumbai -4000706  Maharashtra India.
3. Pooja  Sharma/Paramjeet ,Touch Jankapuri G-5(II)A, Shop  No. 5/126, Janak Place Distt.Centre  Janak Puri, New Delhi-110058     ……..                       Opposite Parties

 

  

O R D E R

 

K.S. MOHI, PRESIDENT

The complainant has filed the present complaint against the O.P under section 12 of   Consumer   Protection Act,  1986.  The

 

facts as alleged in the complaint are that the complainant  had purchased CP35031 Grey-Mega-3 Grey  Mobile  from the  shop of OP-1 vide cash memo No. It  has been further  averred that the OP-1  assured  the  complainant at the time of purchase of  mobile phone  that all kind of defects such as  Battery  Swelled , touch screen etc. are within  one year warranty  from the date of purchase  of the mobile phone and would be rectified  immediately  in any of  their service centre  all over India free of cost. The complainant further stated that  mobile phone  screen abruptly stopped functioning on 22.08.2017  and the matter was immediately  reported to OP-1 and  on its advice the mobile was handed over in the service centre i.e. OP-3 on 23.08.2017. On 29.082017 OP-3 demanded  Rs. 36,00/- for rectifying  the  defects of  the mobile which  was  unfair trade practice  of the OPs because the mobile was under warranty period .  However OP-3   arbitrarily  kept  complainant’s phone  and did not return till 29.08.2017 which again was unfair trade practice. OP-3 did not bother to rectify the defects till date and thus the complainant is suffering due to non availability of mobile. The complainant has prayed for refund of the cost of mobiles Rs.75,00/- alongwith 18% interest  with compensation of             Rs. 15,000/-  towards  the physical strain and mental agony . He also sought costs to the tune of Rs. 25,00/- for petition.

2.                                                                                                                                                                                                                                                                                Notice of the complaint was served upon OP-1 and OP-2  for  25.10.2017 but none appeared  as a result both OP-1& OP-2  were proceeded ex-parte. OP-3 was failed to appear before fora on 15.01 2018   accordingly OP-3 also proceeded ex-parte.

3.           We have heard  the complainant  and perused  the record.

4.                                                                                                                                                                                                                         On 04.07.2017. The complainant  appeared in person  and statement that  OP has already  replaced  the mobile phone with new one and that now he was only claiming  compensation only towards  harassment, inconvenience  and litigation charges. 

5.                                                                                                                                                                                                                                      Needless to say that in  present case the complaint was filed on 11.09.2017.                      The complainant has not informed the Forum  as to  on which date he  got the new  phone from OP.  Admittedly the OPs have, in all fairness, replaced the old phone with new one.           Not much harassment  appears to have been suffered by the complainant.  However  keeping  in view  the acts and circumstances  we are awarding  a sum of Rs. 2,000/- to the complainant towards mental harassment  and cost.                                                                                                                                

 

Copy of this order be sent to the parties as per rules.

  Announced this__04____ day of ___July______ 2018.

 

( K.S. MOHI )                                                                                                                                                                          PRESIDENT                                                        (PUNEET LAMBA)   

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